**Experienced Customer Service Representative – Patient Support Department – arenaflex Duluth On Site**

Are you a compassionate and dedicated individual looking for a purposeful career that makes a difference in people's lives? Do you thrive in a dynamic environment where no two interactions are the same? Look no further than arenaflex, a leading organization in the patient care industry. We are seeking a highly skilled and empathetic Customer Service Representative to join our Patient Support Department in Duluth, where you will play a vital role in delivering exceptional customer service to our patients.

• *About arenaflex**

arenaflex is a pioneering organization that is redefining chronic care management by providing innovative solutions to patients and their loved ones. Our approach is centered around patient-centricity, and we are committed to delivering superior customer service in every interaction. As a Customer Service Representative, you will be at the forefront of our call center operations, handling a wide range of tasks that require attention to detail, strong communication skills, and a passion for problem-solving.

• *Responsibilities**

As a Customer Service Representative in our Patient Support Department, you will be responsible for:

• Obtaining and processing authorizations for reorders
• Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation
• Ensuring patients have all required medical documentation to permit billing of services as assigned
• Maximizing patient base through retention efforts and cross-selling via phone
• Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
• Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures
• Maintaining a high degree of confidentiality always due to access to sensitive information
• Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department

• *What We Can Offer You**

• Attractive incentives
• Monday through Friday schedule
• Intimate office environment
• Professional growth opportunities
• Supportive team
• Great benefits

• *Qualifications**

• Minimum high school diploma or GED equivalent
• Customer service experience preferred
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential
• Exceptional phone and email etiquette
• Position may require evening and weekend availability

• *Our Values**

At arenaflex, we live by three core values that guide our actions and decisions:

• **Certainty**: We understand that the lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
• **Compassion**: We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
• **Advancement**: We are endlessly looking for ways to progress and become more innovative in all things we do.

• *Why Join arenaflex?**

• Be part of a dynamic and patient-centric organization that is making a difference in people's lives
• Enjoy a supportive team environment that encourages growth and development
• Take advantage of professional growth opportunities and career advancement
• Receive great benefits and attractive incentives
• Work in a state-of-the-art facility with the latest technology and tools

• *How to Apply**

If you believe you have what it takes to join our team and make a difference in the lives of our patients, submit your application without delay. We are keen to hear from talented candidates like you.

• *Equal Employment Opportunity**

arenaflex is an EEO/AA employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from talented individuals from diverse backgrounds and encourage you to apply.