**Experienced Customer Service Representative – Part-Time Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, courtesy, and professionalism. If you're passionate about building strong relationships, resolving issues efficiently, and working in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading [industry/sector] company that prides itself on its commitment to excellence, innovation, and customer satisfaction. With a strong focus on teamwork, collaboration, and continuous learning, we strive to create a work environment that fosters growth, development, and well-being. Our mission is to provide unparalleled service, support, and solutions that meet the evolving needs of our customers.

• *Job Summary**

As a Customer Service Representative at arenaflex, you'll be responsible for handling external customer inquiries, complaints, and shipment tracking requests via phone and email communication. You'll work closely with our team to resolve issues efficiently, maintain accurate records, and provide exceptional customer service. This part-time opportunity offers a unique chance to join a dynamic team, develop your skills, and contribute to our company's success.

• *Core Duties & Responsibilities**

• Answer incoming customer calls and provide detailed information in a timely and professional manner
• Notify customers daily of freight availability, ensuring timely updates and clear communication
• Perform data entry for domestic and international bills, maintaining accuracy and attention to detail
• Maintain a driver sign-in log, cash log file, and other essential records in accordance with operations procedures and policy manual
• Perform daily audits on all outbound shipments to ensure accuracy and compliance
• Arrive inbound manifest and close out outbound manifest in the AS400 system
• Consistently monitor email requests and provide detailed information in a timely fashion
• Regular and dependable attendance is essential for this role
• Prepare in-bond documentation (Smaller stations only)
• Acceptance of "containers" and proper documentation (Smaller stations only)
• Maintain office cleanliness, including vacuuming and emptying trash (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Perform other duties as assigned by management

• *Requirements**

• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry-leading company like arenaflex
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook
• Ability to perform general administrative duties, such as filing, data entry, and photocopying
• Ability to handle heavy workloads and work well under pressure
• Understanding of industry documents, including bills of lading, master air way bills, and TSA forms
• High school diploma or GED equivalent
• Must be able to pass basic hazardous materials training

• *Skills**

• Ideal candidate will possess a "can-do" attitude with a "will-do" work ethic
• Ability to work in a fast-paced environment with multiple priorities
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Computer skills, including MS Office/Excel, AS400 functions, and other relevant software

• *Career Growth Opportunities & Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative work environment with a dynamic team
• Recognition and rewards for outstanding performance
• Competitive compensation and benefits package

• *Work Environment & Company Culture**

arenaflex is proud to offer a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on:

• Respect and empathy for all employees and customers
• Open communication and transparency
• Continuous learning and improvement
• Collaboration and teamwork
• Recognition and rewards for outstanding performance

• *Compensation & Benefits**

• Competitive hourly rate of $19.75 per hour
• 401(k) plan with company matching
• Opportunities for career advancement and professional growth
• Collaborative work environment with a dynamic team
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we want to hear from you! Apply now to join our arenaflex team as a Customer Service Representative.