**Experienced Customer Service Representative – National Accounts**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Representative – National Accounts, you'll play a vital role in ensuring our customers receive top-notch service, support, and solutions to their unique needs. If you're passionate about delivering world-class customer service, resolving complex issues, and working collaboratively with cross-functional teams, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. With a commitment to excellence, integrity, and customer satisfaction, we've built a reputation as a trusted partner for organizations seeking to drive growth, improve efficiency, and enhance their customer experiences. Our team of dedicated professionals is passionate about making a difference, and we're excited to welcome like-minded individuals to our dynamic and inclusive work environment.

• *Job Responsibilities**

As an Experienced Customer Service Representative – National Accounts, you'll be responsible for providing exceptional service to our National Accounts customers, ensuring contract compliance, and acting as a liaison between the customer, branch, sales representative, and corporate functions. Your key responsibilities will include:

• Acting as a liaison between the customer, branch, sales representative, and corporate functions via phone, email, and other electronic systems regarding various types of business unit National Accounts.
• Maintaining special and/or ancillary services via company and/or customer websites, including scanning and uploading graphs and business proposals.
• Updating work orders via customer web portals, such as opening/closing work orders and providing status updates on work orders.
• Receiving telephone calls or emails that are basic and routine in nature to handle work orders placed by National Accounts customers.
• Using computerized systems for inputting and tracking work orders and ensuring customers receive service through processing orders and coordinating issues with Customer Account Managers.
• Handling customer calls/correspondence for customer scheduling and inquiries and recording all customer information and call history information.

• *Job Requirements**

To succeed in this role, you'll need to possess the following qualifications and skills:

• High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.
• 6 months of clerical or customer service experience.
• Experience resolving escalated customer service issues is strongly preferred.
• Customer service orientation and conflict resolution skills.
• Problem-solving and decision-making skills.
• Oral and written communication skills (to include typing).
• Ability to influence leaders and peers.
• Knowledge of the business unit brand products and services.
• Attention to detail.
• Organizational skills.
• Ability to work independently and meet goals.
• Teamwork skills.
• Ability to effectively multi-task.
• Ability to adapt, learn, and perform work in a fast-paced environment.
• Computer skills with Microsoft (Word, Excel, Outlook) – Intermediate skills at minimum with Excel.
• Must be proficient with customer service portals.

• *Physical Demands and Working Conditions**

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods of time while using office equipment such as computers, phones, and etc.
• Fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arms reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading.
• Incumbent will be subject to:
+ Inside working conditions: The change of building environment such as with or without air conditioning and heating.

• *What We Offer**

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. As an Experienced Customer Service Representative – National Accounts, you'll enjoy:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.
• Recognition and rewards for outstanding performance.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you!