Experienced Customer Service Representative – Medicaid and Medicare Support

At arenaflex, we're committed to delivering exceptional healthcare experiences to our members. As a Customer Service Representative, you'll play a vital role in providing top-notch telephone assistance to our Medicaid and Medicare members and providers. If you're passionate about delivering high-quality customer service and making a meaningful impact in the lives of our members, we want to hear from you.

• *About arenaflex**

arenaflex is a leading healthcare organization dedicated to improving the lives of our members. We're passionate about delivering innovative solutions that make a difference in the healthcare industry. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional care and support to our members. As a Customer Service Representative, you'll be part of a dynamic team that's committed to excellence and making a positive impact in the lives of our members.

• *Responsibilities**

As a Customer Service Representative, you'll be responsible for:

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Providing excellent customer service to ensure a positive experience for callers.
• Meeting performance standards, attendance requirements, and call quality goals.
• Communicating effectively with members and providers both orally and in written form.
• Maintaining high-speed internet connectivity with secure service via ethernet cable.

• *Requirements**

To succeed in this role, you'll need:

• A High School Diploma or equivalent GED.
• The ability to communicate effectively with members and providers orally and in written form.
• The ability to meet performance standards, attendance requirements, and call quality goals.
• The ability to work from home and prove to be self-sufficient.
• The ability to commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.

• *Nice-to-Haves**

While not required, the following skills and experiences would be beneficial:

• Experience with working remotely in a call center setting.
• Experience with Medicaid and Medicare.

• *Benefits**

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• A full range of medical, dental, and vision benefits.
• A 401(k) retirement savings plan.
• An Employee Stock Purchase Plan for eligible employees.
• A fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities to move into leadership roles or specialized positions.
• A supportive and collaborative work environment that encourages growth and learning.

• *Work Environment and Company Culture**

As a remote worker, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on a foundation of excellence, innovation, and teamwork. We're passionate about delivering exceptional care and support to our members, and we're committed to making a positive impact in the lives of our community.

• *Compensation and Perks**

As a valued member of our team, you'll enjoy a competitive compensation package, including:

• A salary that reflects your skills and experience.
• Ongoing opportunities for career growth and advancement.
• A comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan.
• A fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

• *How to Apply**

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of our members, we want to hear from you. Apply now to become a Customer Service Representative at arenaflex and join a team that's dedicated to excellence and making a positive difference in the lives of our community.

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Join Our Team

At arenaflex, we're committed to delivering exceptional healthcare experiences to our members. As a Customer Service Representative, you'll play a vital role in providing top-notch telephone assistance to our Medicaid and Medicare members and providers.

About arenaflex

arenaflex is a leading healthcare organization dedicated to improving the lives of our members. We're passionate about delivering innovative solutions that make a difference in the healthcare industry.

Responsibilities

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.


• Providing excellent customer service to ensure a positive experience for callers.


• Meeting performance standards, attendance requirements, and call quality goals.


• Communicating effectively with members and providers both orally and in written form.


• Maintaining high-speed internet connectivity with secure service via ethernet cable.

Requirements

• A High School Diploma or equivalent GED.


• The ability to communicate effectively with members and providers orally and in written form.


• The ability to meet performance standards, attendance requirements, and call quality goals.


• The ability to work from home and prove to be self-sufficient.


• The ability to commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.

Nice-to-Haves

• Experience with working remotely in a call center setting.


• Experience with Medicaid and Medicare.

Benefits

• A full range of medical, dental, and vision benefits.


• A 401(k) retirement savings plan.


• An Employee Stock Purchase Plan for eligible employees.


• A fully-paid term life insurance plan for eligible employees.


• Short-term and long-term disability benefits.


• Numerous well-being programs.


• Education assistance and free development courses.


• CVS store discount and discount programs with participating partners.


• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of our members, we want to hear from you. Apply now to become a Customer Service Representative at arenaflex and join a team that's dedicated to excellence and making a positive difference in the lives of our community.