**Experienced Customer Service Representative III – Remote Opportunity for Growth and Development**

At arenaflex, we're dedicated to providing exceptional customer service and support to our valued members and partners. As a Customer Service Representative III, you'll play a vital role in driving success and growth within our organization. This is an exciting opportunity to join a dynamic team, work remotely, and contribute to the advancement of public health and physician support.

• *About arenaflex**

arenaflex is a leading Non-Profit Healthcare Association, committed to fostering a supportive and collaborative work environment. We prioritize diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and empowered to grow. Our mission is to provide innovative solutions, exceptional service, and a commitment to social responsibility.

• *Why Join arenaflex?**

• **Career Advancement and Growth**: We offer opportunities for professional development, mentorship, and career advancement within the organization.
• **Supportive Work Environment**: Our team is dedicated to creating a collaborative and inclusive workspace where everyone feels valued and supported.
• **Flexibility and Autonomy**: As a remote worker, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
• **Making a Positive Impact**: You'll have the opportunity to make a meaningful contribution to public health and physician support, and be part of a mission-driven organization.
• **Diversity and Equity**: We're committed to creating a workplace that reflects the diversity of our members and partners, and where everyone feels valued and empowered to grow.
• **Professional Development and Social Responsibility**: We prioritize ongoing learning and development, and encourage our team members to take an active role in giving back to their communities.

• *Job Responsibilities**

As a Customer Service Representative III, you'll be responsible for:

• **Handling Phone Inquiries**: Responding to phone calls from members and partners regarding membership benefits, pricing, and processing.
• **Outbound Calling**: Participating in outbound calling campaigns to promote AMA Membership and Health Solutions programs, and achieving specific service goals.
• **Digital Support**: Providing digital support for AMA website access, including registration assistance and password resets.
• **Service Inquiries**: Responding to service inquiries about AMA products, including order status, billing, and fulfillment issues.
• **Credentialing Support**: Validating physician identity and updating contact and demographic data for credentialing products.

• *What We're Looking For**

We're seeking a motivated and experienced individual with:

• **Minimum 3 Years of Customer Service Experience**: Proven track record of providing exceptional customer service in a related field.
• **Exceptional Communication Skills**: Strong verbal and written communication skills, with the ability to handle multiple inquiries and provide accurate information efficiently.
• **Problem-Solving Skills**: Strong problem-solving skills and attention to detail, with the ability to resolve issues in a timely and professional manner.
• **Digital Literacy**: Proficiency with digital tools and platforms, including web navigation.
• **Experience in Non-Profit or Healthcare**: Previous experience in a non-profit or healthcare-related organization is a plus.

• *How to Stand Out**

If you have:

• **Experience in a Non-Profit or Healthcare-Related Organization**: We'd love to hear about your experience and how it aligns with our mission.
• **Familiarity with AMA Products and Services**: Previous experience with AMA products and services is a plus.
• **Membership Organization or Association Experience**: Previous experience with membership organizations or associations is a plus.
• **Credentialing Knowledge**: Knowledge of credentialing processes and requirements is a plus.
• **Bilingual Skills**: Bilingual skills are a plus, but not required.

• *What We Offer**

As a Customer Service Representative III, you'll enjoy:

• **Competitive Salary**: A competitive salary for your time and effort.
• **Flexible Work Arrangements**: The flexibility to work remotely, with occasional time in our office.
• **Opportunities for Growth and Development**: Ongoing learning and development opportunities, and a commitment to professional growth.
• **Diverse and Inclusive Work Environment**: A workplace that values diversity, equity, and inclusion, and where everyone feels valued and empowered to grow.

• *Ready to Apply?**

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to connecting with you.