**Experienced Customer Service Representative - Hybrid Remote in Traverse City, MI at arenaflex**

• *Join arenaflex's dynamic team as an Experienced Customer Service Representative - Hybrid Remote in Traverse City, MI. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving issues, and providing a world-class experience for our customers.**

• *About arenaflex**

arenaflex is a leading organization in the industry, committed to providing innovative solutions and exceptional customer service. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team. As a hybrid remote Customer Service Representative, you will have the opportunity to work from our Traverse City, MI office or remotely, depending on your preference.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our team in Traverse City, MI. As a Customer Service Representative, you will be responsible for:

• Answering inbound phone calls on a multi-line system, booking jobs, and providing customers with information about arenaflex's services
• Effectively handling complaints, resolving issues, and providing a world-class customer experience
• Completing data entry, collecting payments, and monitoring Geotab for truck locations
• Communicating effectively with field staff, customers, and management
• Participating in on-call shifts, responding to Answering Service texts and office emails, and maintaining a quiet environment to converse with customers

• *Essential Job Functions**

• CSR/Phone Management:
+ Answers inbound phone calls on a multi-line system, books jobs, and enters data into SB when necessary+ Books only the jobs the company wants, enters proper notes, and accurate data entry at time of booking+ Continually checks routing to ensure optimization+ Collects payments+ Office Email Account: responds to all emails promptly and appropriately+ Podium Leads: monitors leads and responds promptly+ Slack: Actively participates through the entire shift, checks Pinned messages at the start of shift+ Ability to take on additional duties without losing focus on inbound calls and customer service+ Communicates effectively with field staff as necessary+ Monitors Geotab for truck locations
• Customer Service:
+ Ensures company is providing World Class Customer Service through the entire process+ Proactively handles customer issues (phone calls and emails) by investigating complaints and identifying solutions+ If necessary, escalates customer issues to manager
• On Call:
+ All of the above duties apply to On Call shifts+ Has Ipad on hand and charged for use for the duration of the On Call shift+ Responds to Answering Service texts and office emails within 10 minutes of receipt+ Maintains a quiet environment to converse with customers+ Communicates all necessary items to manager, next CSR on duty, or field techs as needed

• *Skills, Knowledge, Experience, and Physical Demands**

• Required:
+ Ability to communicate clearly+ Possesses patience+ Ability to think critically+ Ability to communicate in a respectful and friendly manner+ Ability to proactively resolve issues as they arise
• Personal Characteristics:
+ Driven with strong ambition for problem-solving and perseverance+ Strong attention to detail and willingness to learn+ Positive attitude+ Enjoys communicating with customers
• Preferred:
+ 1 year relevant training and/or experience in customer service industry+ Basic customer service knowledge and abilities

• *Work Environment and Company Culture**

• Work Location: Hybrid remote in Traverse City, MI 49684
• Work Schedule: Monday-Friday, occasional weekend shifts
• Reports to: Customer Service Manager
• arenaflex is committed to providing a positive and supportive work environment, with opportunities for growth and development.

• *Compensation, Perks, and Benefits**

• $18 - $21 per hour
• Benefits:
+ 401(k) matching+ Dental insurance+ Health insurance+ Health savings account+ Paid time off+ Vision insurance
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

• *Career Growth Opportunities and Learning Benefits**

• arenaflex is committed to providing opportunities for growth and development, with training and development programs to help you succeed in your role.
• As a hybrid remote Customer Service Representative, you will have the opportunity to work from our Traverse City, MI office or remotely, depending on your preference.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!