**Experienced Customer Service Representative – Hospitality and Travel Industry**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in extending our hospitality to customers at the ticket counter, baggage service office, and gate area. If you're a friendly, patient problem solver who enjoys multitasking and working in a dynamic environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative travel solutions, committed to connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. Our team comes together to deliver on our purpose, and we're looking for like-minded individuals to join us on this journey.

• *Job Summary**

As a Customer Service Representative, you'll be the face of arenaflex, providing legendary customer service to people desiring to travel, use cargo or baggage service. You'll work in a cooperative spirit to ensure the success of our company, handling various aspects of ticketing and check-in, resolving related complaints and problems, and providing information to callers. If you're a team player who thrives in a fast-paced environment, we encourage you to apply.

• *Responsibilities**

• Provides friendly service to and maintains positive relationships with all internal and external customers
• Works in a cooperative spirit to ensure the success of our company
• Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
• Responsibilities include greeting and handling customers in a polite and friendly manner
• Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Computes charges, makes change, and balances daily transactions
• Is responsible for overage or shortage
• Checks in baggage and cargo
• Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
• Handles transactions required to board the aircraft in a timely and efficient manner
• Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Resolves such problems quickly and within guidelines established by the company
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
• Completes forms and reports as required by the company
• Writes irregularity and complaint reports as required
• Duties may vary due to the size and organization of the station
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by employee's leaders

• *Essential Qualifications**

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
• Possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

• *Preferred Qualifications**

• Foreign language skills are desirable, but not required
• Ability to work shift work and/or overtime

• *Work Environment and Company Culture**

As a Customer Service Representative at arenaflex, you'll work in a fast-paced environment that requires flexibility, adaptability, and a positive attitude. You'll be part of a team that values collaboration, innovation, and customer satisfaction. Our company culture is built on the principles of respect, empathy, and open communication, and we're committed to creating a workplace that's inclusive and supportive of all employees.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Representative, you'll have access to training programs, mentorship opportunities, and career development resources that will help you achieve your goals. We also offer a range of benefits, including:

• Fly for free on any open seat on all arenaflex flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
• Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit
• Explore more benefits at [arenaflex benefits page]

• *Compensation and Perks**

As a Customer Service Representative at arenaflex, you'll receive a competitive hourly rate of $20.65 to $28 per hour, based on qualifications. You'll also have access to a range of benefits, including:

• Opportunities for overtime and shift premiums
• Fly for free on any open seat on all arenaflex flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
• Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit
• Explore more benefits at [arenaflex benefits page]

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer, committed to reflecting the communities we serve. We welcome applicants with diverse thoughts, backgrounds, and experiences, and we're committed to creating a workplace that's inclusive and supportive of all employees.