**Experienced Customer Service Representative – Federal Student Aid Loan Servicing**

• *Join arenaflex's Dynamic Team and Make a Difference in the Lives of Students and Families**

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of students and families? Do you have a strong desire to grow your career in a dynamic and supportive environment? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in Jacksonville, FL. As a Customer Service Representative, you will play a critical role in supporting the Department of Education's Federal Student Aid (FSA) Loan Servicing program.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions to the public sector, and we are committed to making a positive impact in the lives of students and families. Our team is dedicated to delivering exceptional customer service, and we are seeking a talented individual to join our ranks. As a Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference.

• *Key Responsibilities**

As a Customer Service Representative, you will be responsible for:

• Responding to incoming calls, chats, and emails from students and families regarding Federal Student Aid (FSA) Loan Servicing
• Making outbound calls to students and families to provide information and support
• Utilizing computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
• Processing requests received via general correspondence and notating accounts regarding actions taken in response to those requests
• Maintaining regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assisting with Credit Bureau Requests utilizing established processes and procedures
• Referencing escalated calls or inquiries to appropriate levels as needed

• *Essential Qualifications**

To be successful in this role, you will need:

• A high school diploma or equivalent with 6 months of customer service experience
• The ability to speak, read, and write in English fluently
• Basic math and PC skills, including MS Office applications
• Excellent interpersonal skills and the ability to organize simultaneous tasks
• The ability to work in a fast-paced environment and meet productivity standards
• Regular and predictable attendance is required

• *Additional Requirements**

As a Customer Service Representative, you will also need to:

• Reside in the United States and be a U.S. citizen
• Pass a criminal background check
• Be available to work scheduled holidays, overtime, and weekends
• Be able to effectively read a prepared/script out loud
• Not be in default on any federal student loans
• Obtain and maintain a favorable clearance, as determined by the Department of Education
• Obtain and maintain a PIV-I card, which must be picked up in person

• *Home Office Requirements**

As a remote worker, you will need to have:

• Internet speed of 25 mbps or higher (you can test this by going to www.speedtest.net)
• A hardwired internet connection (ethernet) and a router
• A personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
• All equipment will need to be picked up in our Jacksonville, FL office

• *Benefits and Compensation**

As a Customer Service Representative, you will enjoy:

• A competitive salary based on the county in which you live
• Additional bonuses available
• Paid training
• The opportunity to work from the comfort of your home
• A supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company

• *Career Growth Opportunities**

arenaflex is committed to helping you grow your career and achieve your goals. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service and Federal Student Aid (FSA) Loan Servicing
• Take on additional responsibilities and challenges as you grow in your role
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with a dynamic team of professionals who are passionate about making a difference

• *Work Environment and Company Culture**

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. As a Customer Service Representative, you will be part of a team that is passionate about making a positive impact in the lives of students and families. We offer a range of benefits and perks, including:

• A competitive salary and benefits package
• Opportunities for career growth and development
• A supportive and inclusive work environment
• A dynamic and collaborative team culture
• Recognition and rewards for outstanding performance

• *How to Apply**

If you are passionate about delivering exceptional customer service and making a positive impact in the lives of students and families, we encourage you to apply for this exciting opportunity. Please submit your application today and join our dynamic team at arenaflex.