**Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex**

At arenaflex, we're not just a leading residential HVAC and Plumbing contractor in Northern Virginia – we're a team of dedicated professionals who are passionate about delivering exceptional service to our customers. With a rich history dating back to 1979, we've built a reputation for excellence and a commitment to our core values that has helped us grow from a small family-owned business to a respected industry leader.

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in our success by providing top-notch service to our customers, dispatching our skilled technicians, and driving business growth through proactive communication and problem-solving. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you!

• *Job Schedule**

While we value flexibility and remote work, we also believe in face-to-face interaction and collaboration. As a Customer Service Representative/Dispatcher at arenaflex, you'll have a unique schedule that combines remote work with in-office days:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday, Tuesday, Thursday, and Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

• *Job Role**

As a Customer Service Representative/Dispatcher at arenaflex, your key responsibilities will include:

• Dispatching service technicians according to their schedules, ensuring timely and efficient service delivery
• Answering incoming service calls, adjusting technician schedules as needed, and resolving customer issues in a prompt and courteous manner
• Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
• Matching service types with technician availability, location, and duration to maximize productivity, profitability, and efficiency
• Making outbound calls to keep schedules filled and maintain our membership base
• Collaborating with coworkers to achieve team goals and objectives
• Educating customers on our Membership benefits to foster lifelong loyalty

• *Requirements**

To succeed in this role, you'll need:

• Previous experience in a call center environment
• The ability to type at least 70 words per minute
• Excellent communication and interpersonal skills, with a passion for making customers happy
• The ability to work independently and as part of a team
• Familiarity with major cities and locations in Northern Virginia
• Attention to detail and proactive thinking skills

• *Remote Work Requirements**

As a remote worker at arenaflex, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

• *Compensation and Benefits**

As a valued member of our team, you'll enjoy:

• Competitive hourly rates between $17-20 per hour, negotiable based on experience
• Significant commission opportunities, averaging an additional $100-$1000+ per month
• Comprehensive benefits package, including:
+ Medical, dental, vision, STD, LTD, and life insurance+ 401(k) retirement plan with company match+ 7 paid holidays per year+ Paid vacation and personal days+ Continued education and professional development opportunities

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Customer Service Representative/Dispatcher, you'll have the opportunity to:

• Work with a talented and dedicated team of professionals
• Develop your skills and expertise through ongoing training and education
• Contribute to the success of a respected industry leader
• Enjoy a competitive compensation package and comprehensive benefits
• Make a real difference in the lives of our customers

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team!