**Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry**

At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has been the driving force behind our success, and we're now seeking a skilled Customer Service Representative/Dispatcher to join our team.

• *Job Role**

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database to ensure accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and resolve any issues
• Routing technicians based on location to ensure timely and efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with other departments to resolve customer complaints and concerns

• *Schedule**

Our Customer Service Representative/Dispatcher will have a flexible schedule that includes:

• Wednesday: In-office work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday, Tuesday, Thursday, and Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

• *Qualifications**

To be successful in this role, you'll need:

• Previous call center experience (at least one year)
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills to handle high call volumes and interact with customers and technicians
• The ability to work independently as well as within a team environment
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills to update customer information in our customer database (Service Titan)

• *Remote Work Requirements**

As a remote worker, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

• *arenaflex Benefits and Culture**

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits and culture include:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• Seven paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes to enhance your skills and knowledge

• *Why Join arenaflex?**

As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to:

• Work with a leading HVAC and Plumbing contractor in Northern Virginia
• Develop your skills and knowledge in customer service and dispatching
• Collaborate with a talented team of professionals who share your passion for exceptional customer service
• Enjoy a flexible schedule with remote work options
• Participate in ongoing education and training to enhance your career growth

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

• *Note:** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, disability, or any other protected status.