**Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex**

• *Job Summary:**

Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh). In this role, you will be responsible for providing exceptional customer service, handling high-volume customer inquiries, and performing data entry tasks with accuracy and efficiency. As a key member of our team, you will have the opportunity to work in a dynamic and supportive environment, utilizing cutting-edge technology to deliver outstanding results.

• *About arenaflex:**

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), a leading healthcare, pharmacy, and retail organization with a long history of focusing on communities. arenaflex's mission is to make healthier lives through better healthcare. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare destination serving nearly 10 million customers every day. arenaflex pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for the country's medically underserved populations.

• *Work Responsibilities:**

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will be responsible for:

• Utilizing arenaflex's solution information entry techniques and rules to process new patient enrollment by entering information into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to obtain missing prescription data, and deciphering clinical abbreviations (SIG codes).
• Settling all information entry related to special cases.
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as necessary.
• Settling on phone calls to guarantors and others to obtain information, gain authorization, or otherwise resolve special cases.
• Providing support to Pharmacists, both those in the office and those in other areas.
• Identifying and reporting issues to senior-level staff as necessary.

• *Essential Qualifications:**

• High school diploma or equivalent.
• Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
• Basic web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).

• *Preferred Qualifications:**

• At least one year of pharmacy professional experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

• *Skills and Competencies:**

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office and Google Suite.
• Familiarity with electronic medical records and pharmacy software.

• *Career Growth Opportunities and Learning Benefits:**

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in customer service, data entry, and pharmacy operations.
• Work in a dynamic and supportive environment with a team of experienced professionals.
• Participate in ongoing training and development programs to enhance your skills and career prospects.
• Take advantage of opportunities for career advancement and professional growth within arenaflex.

• *Work Environment and Company Culture:**

arenaflex is committed to creating a work environment that is inclusive, supportive, and respectful. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' physical and mental well-being. Our company culture is built on a foundation of integrity, accountability, and teamwork, and we are proud to be a leader in the healthcare and retail industries.

• *Compensation, Perks, and Benefits:**

arenaflex offers a competitive salary range of $27-$35 per hour, depending on experience and qualifications. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, we offer a range of perks and benefits, including:

• Flexible scheduling and remote work options.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.
• Access to ongoing training and development programs.
• A comprehensive employee assistance program.

• *How to Apply:**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal. We look forward to hearing from you!