**Experienced Customer Service Representative – Beverage Delivery Space**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading national brand in the beverage delivery space, we're committed to providing top-notch service to our residential and commercial clients. We're seeking a highly skilled and motivated Customer Service Representative to join our team and help us achieve our goal of providing world-class customer service.

• *About arenaflex**

arenaflex is a well-established company in the beverage delivery space, dedicated to providing a wide range of products and services to our customers. We're a dynamic and innovative organization that values customer satisfaction, teamwork, and continuous improvement. Our team is passionate about delivering exceptional experiences that exceed our customers' expectations.

• *Job Summary**

As a Customer Service Representative at arenaflex, you'll be responsible for providing world-class customer service to our residential and commercial clients. You'll be the primary point of contact for customers, handling their inquiries, concerns, and issues in a courteous and professional manner. You'll also be responsible for achieving monthly sales and product education goals by making recommendations from our healthy hydration portfolio.

• *Responsibilities**

• Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
• Handle difficult customer calls in a courteous and professional manner
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
• Primarily phone-based support

• *Qualifications**

• High school diploma, GED, or equivalent work experience
• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

• *Technical Qualifications and Requirements**

• The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

• *Call Volume**

• Typically 40-50 calls per day

• *What We Offer**

• Competitive compensation package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

• *Contact Information**

arenaflex
[arenaflex website URL]
[arenaflex email address]
[arenaflex phone number]

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.