Experienced Customer Service Representative – Airport Operations

Posted 2026-05-06

Remote, USA Full-time Immediate Start

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working outdoors? If so, we invite you to join arenaflex, a leading enterprise in the transportation industry, as a Customer Service Representative – Airport Operations. In this role, you will play a critical part in ensuring our customers have a seamless and enjoyable experience with our services.

*About arenaflex**

arenaflex is a dynamic and innovative company that operates at the forefront of the transportation industry. With a team of over 25,000 driven individuals, we are committed to delivering customer-focused solutions that make a positive impact on the lives of our customers, colleagues, and communities. Our culture is built on performance-driven principles, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

*Role Overview**

As a Customer Service Representative – Airport Operations, you will be responsible for assisting customers in different parts of the rental or return process on our airport lots. This may include checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. You will be working outdoors, interacting with customers, and ensuring that their experience with arenaflex is nothing short of exceptional.

*Key Responsibilities:**

Assist customers in different parts of the rental or return process on our airport lots
Check cars, enter information in a handheld device, process rentals of loyalty customers, and assist customers at exit gates or check-in our cars at return
Provide exceptional customer service, ensuring that customers have a seamless and enjoyable experience with our services
Work outdoors, interacting with customers, and ensuring that their experience with arenaflex is nothing short of exceptional
Collaborate with colleagues to resolve customer issues and provide solutions
Maintain accurate records and data entry in a handheld device
Participate in on-the-job training to develop skills and knowledge

*Perks and Benefits:**

Competitive hourly wage ($14.00/hour) with opportunities for monthly commission
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training to develop skills and knowledge
Paid time off
Medical, dental, and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars

*What We’re Looking For:**

Valid Driver’s License
Basic computer skills (typing, data entry)
Effective verbal communication skills
Willingness to work outdoors
Flexibility to work all shifts
Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States
6 months retail customer service experience in a fast-paced environment is a bonus!

*Why Join arenaflex?**

Be part of a dynamic and innovative company that operates at the forefront of the transportation industry
Work with a team of over 25,000 driven individuals who are passionate about delivering customer-focused solutions
Enjoy a performance-driven culture that encourages and supports each other to be at our best
Participate in on-the-job training to develop skills and knowledge
Enjoy a range of benefits, including competitive hourly wage, paid time off, medical, dental, and other insurance, and retirement benefits

*Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.