**Experienced Customer Service Representative – Administrative Assistant**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and dedicated individual to join our team as an Experienced Customer Service Representative – Administrative Assistant. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the insurance and financial services industry. Our team is comprised of passionate professionals who are dedicated to making a positive impact on our customers' lives. We're committed to fostering a culture of excellence, innovation, and collaboration, and we're excited to welcome like-minded individuals to our team.

• *Job Summary**

As an Experienced Customer Service Representative – Administrative Assistant, you will play a critical role in providing exceptional customer experiences, responding to customer inquiries, and resolving issues in a timely and professional manner. You will be responsible for providing service and information to customers regarding arenaflex products, including explaining policy features and benefits, providing policy-specific information, and processing transactions. This position may also involve supporting the conservation of existing assets and participating in special campaigns as needed.

• *Responsibilities**

• Provide service to customers who possess a policy through arenaflex by responding to requests via telephone regarding insurance and other financial service products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the policy, such as status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems and LAN/PC to provide complete response
• Work at all times to enhance and strengthen the relationship between the customer and arenaflex
• Support special campaigns as needed, or if solicited by the customer
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and Quality Service Skills

• *Requirements**

• 1-2 years of call center experience preferred (Will accept customer service experience as well)
• Strong computer literacy required
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations
• Excellent oral & written communication skills
• Superior telephone etiquette
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of arenaflex
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Strong ability to multi-task
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to "think out of the box" to generate innovative process improvements
• Strong solid math and analytical skills
• Ability to work various shifts within hours of operation
• Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it

• *Training and Onboarding**

• Training will take place in-person at our office in Warwick, RI
• Training hours will be 8am - 5pm EST, Monday - Friday
• Training will begin on September 2, 2025, and will last for approximately 4 weeks
• After training, you will work remotely and will be required to be available to come into the office for system outages and as requested

• *What We Offer**

• Competitive hourly rate of $20/hour
• Opportunity to work with a leading provider of innovative solutions in the insurance and financial services industry
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching
• Paid time off and holidays
• Flexible scheduling to meet business needs

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!