**Experienced Customer Service/Product Information Specialist – arenaflex**

• *Join arenaflex, a leading innovator in the industry, and become a key player in delivering exceptional customer experiences and product information expertise.**

At arenaflex, we're committed to empowering our team members to achieve their goals and make a positive impact in our communities. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With a rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking organization that inspires creativity, innovation, and passion in support of locally-owned stores around the world. Our mission is to deliver exceptional customer experiences and provide unparalleled product information expertise, setting us apart from the competition.

• *Job Summary**

We're seeking an experienced Customer Service/Product Information Specialist to join our team. As a key member of our customer support team, you'll be responsible for delivering tailored product education, addressing customer inquiries, and providing guidance on product selection, usage, and troubleshooting. If you're a dedicated problem-solver with excellent communication skills and a genuine passion for helping customers, we want to hear from you!

• *Responsibilities**

• Provide exceptional customer service and support through various communication channels, including phone, email, and chat.
• Deliver tailored product education to meet specific customer needs, ensuring a clear understanding of arenaflex products, including their properties, applications, and benefits.
• Gather detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
• Collaborate with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations.
• Promptly redirect calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills.
• Work independently while coordinating with colleagues and management to ensure thorough service coverage across all channels.
• Familiarity with current, past, and upcoming marketing initiatives and associated details.
• Other duties as assigned.

• *Requirements**

• Undergraduate degree or equivalent experience.
• 3-5 years of arenaflex/competitive product knowledge.
• Proficiency in company systems, including Microsoft Office.
• Strong interpersonal, verbal, written, and telephone communication skills.
• Effective decision-making, problem-solving, organizational, and time management abilities.
• Self-motivated with a drive for continuous learning and development.
• Adaptability to changing situations, multitasking, and prioritization.
• Ability to work collaboratively in a team environment.
• Flexible schedule availability to accommodate business needs.

• *What We Offer**

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible scheduling to accommodate business needs.
• Ongoing learning and continuing education opportunities.
• Recognition and rewards for outstanding performance.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional product information expertise, we want to hear from you! Apply now to join our team and become a key player in delivering exceptional customer experiences and product information expertise.

• *Ready for an Easy Start?**

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex!