**Experienced Customer Service Phone Agent – Team Lead and Operations Manager at arenaflex in Tempe**

At arenaflex, we're on a mission to revolutionize the way we connect with customers and drive business growth. As a leading provider of innovative solutions, we're seeking an exceptional Team Lead and Operations Manager to join our Merchant Sentiment Operations team in Tempe. If you're a seasoned people leader with a passion for developing high-performing teams, we want to hear from you.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking organization that's committed to delivering exceptional customer experiences. With a strong focus on innovation, collaboration, and employee development, we're creating a workplace culture that's both challenging and rewarding. Our team is dedicated to helping businesses thrive in a rapidly changing world, and we're looking for talented individuals who share our vision.

• *The Role**

As a Team Lead and Operations Manager on the Merchant Sentiment Operations team, you'll play a critical role in driving the success of our customer service operations. You'll be responsible for overseeing daily operations, managing a team of customer service representatives, and ensuring that our customers receive exceptional service. If you're a natural leader with a passion for problem-solving and team development, this could be the perfect opportunity for you.

• *Key Responsibilities**

• Oversee daily operations and long-term success of the Merchant Sentiment team
• Manage, guide, and motivate team members to achieve collective goals
• Foster team collaboration, employee development, and effective problem-solving
• Facilitate in-person 1:1 meetings with direct reports and connect with cross-functional partners
• Provide immediate support and problem resolution for team members
• Nurture a collaborative, high-talent environment aligned with company goals

• *Requirements (Must-Haves)**

• ~2+ years of people leadership experience
• ~ Strong ability to thrive in a fast-paced, changing environment
• ~ Passion for developing teams and raising performance to a high talent bar
• ~ Familiarity with Salesforce, JIRA, and Workday systems
• ~ Ability to be physically present in the Tempe corporate office (in-office days determined by business needs)

• *Preferred Qualifications (Nice-to-Haves)**

• Proficiency in Excel / Google Sheets
• Project Management experience

• *What We Offer**

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Comprehensive training and onboarding program

• *Why Join arenaflex?**

• We're a company that's passionate about making a difference in the lives of our customers and employees
• We're committed to creating a workplace culture that's inclusive, diverse, and supportive
• We offer opportunities for career growth and professional development
• We're a dynamic and forward-thinking organization that's always looking for new and innovative ways to solve problems and drive business growth

• *How to Apply**

If you're a motivated and experienced customer service professional with a passion for team leadership and operations management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, diverse, and supportive.