**Experienced Customer Service Associate I (Remote) – Homeownership Support Specialist**

Join arenaflex, a leading provider of innovative solutions for homeowners, as a Customer Service Associate I (Remote) and play a vital role in making the dream of homeownership possible for our customers. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and providing support to our valued clients.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking organization that is dedicated to helping individuals achieve their goal of homeownership. Our purpose is simple: we believe that everyone deserves the opportunity to own a home, and we are committed to making that dream a reality. As a team member, you will be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.

• *Why Choose arenaflex?**

At arenaflex, we pride ourselves on our relaxed and casual work environment, which reflects our commitment to work-life balance and employee well-being. We are passionate about doing right by our customers and our employees, and we strive to create a workplace that is both supportive and challenging.

• *Discover the Benefits**

As an arenaflex team member, you will enjoy a comprehensive benefits package that includes:

• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental, and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways

• *In Your Typical Day, You Will:**

• Answer 40-50 inbound/outbound (dialer) calls a day
• Assist customers with payment options, escrow items, and any general mortgage information
• Discuss arenaflex customer benefits like Paperless, Mobile App, Web, and IVR
• Assist customers that are 30 days or less due on their mortgage payment

• *Qualifications:**

• 6 months or more with customer service experience
• 6 months or more with call center experience

• *Additional Details:**

• Hourly rate is $15.00 an hour
• Eligible for monthly bonus and incentive rewards!
• Must reside within 60 miles from office location
• Comprehensive 6-week paid virtual training – equipment is provided
• Attendance is required for the first 90 days of training is required.
• Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
• Work schedule after training will align with these business hours

• *Apply Now and Join Our Team!**

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Associate I (Remote) at arenaflex, you will have the chance to grow your career, develop new skills, and make a meaningful contribution to our mission.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

• *Simple Application Process**

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!