Experienced Customer Service Agent – Clinical Trials Support – Remote Opportunity in Indianapolis

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Agent in our Clinical Trials Support team, you'll play a vital role in ensuring the success of our clients' projects by providing top-notch support and resolving complex issues with ease. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you! **Job Highlights:** * **Company:** arenaflex * **Start Date:** Immediate openings available * **Compensation:** A competitive salary * **Location:** Remote * **Position:** Customer Service Agent in Indianapolis - 2nd/3rd Shift **What Success Looks Like in This Role:** As a Customer Service Agent in our Clinical Trials Support team, you'll have the opportunity to make a positive impact on our clients' projects by using your critical thinking skills to resolve complex issues. You'll be part of a collaborative team that values innovation, creativity, and customer-centricity. If you enjoy fact-finding, interacting with people from diverse backgrounds, and working in a dynamic environment, this role is perfect for you. **Key Responsibilities:** * Support, troubleshoot, and resolve end-user issues in client software applications for clinical trials * Document all call information according to QA and internal standard operating procedures * Monitor team mailbox emails and document according to procedures * Maintain confidentiality as appropriate at all times * Adhere to departmental procedures for all emergencies **You Will Be Successful in This Role If You Have:** * A college degree and at least one year of applicable experience (background investigation and drug screen required) * Strong computer experience with Microsoft Office products and familiarity with SharePoint * Strong troubleshooting skills * Strong written and verbal English communication skills on a professional level * Strong phone skills * A strong commitment to customer service * The ability to apply critical thinking and analytical skills appropriately to resolve daily issues * The ability to work remotely within 50 miles of Indianapolis and travel to client sites for urgent situations * COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements **Hours and Training:** * The hours for this position will be SECOND OR THIRD SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training * Training will be hands-on, HYBRID 3-days on-site/ 2 days remote for approximately the first 6 months (could be shorter/longer) from 8 am – 4:30 pm EST, Monday – Friday, and then will move to the scheduled shift fully remote * The shift would be 5PM - 1AM OR 9PM - 5AM*** * FLEX WEEKENDS would be 10AM - 6PM or 6PM - 2AM **Benefits:** * arenaflex offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! * We're committed to supporting work-life balance and investing in your future success **Video Interview:** * At arenaflex, we incorporate video interviews as a key part of our hiring process * This allows us to get to know you better and provide a more engaging and convenient interview experience * We appreciate your understanding and look forward to connecting with you virtually! **Equal Opportunity Employer:** * arenaflex is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law **Reasonable Accommodation:** * If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4) **Your Future Starts Here:** * Don't miss out on this exciting role * We are looking forward to hearing from you * Apply now! Apply for this job