**Experienced Customer Service Advisor – Zero Carbon Living**

Join arenaflex, a leading company in the renewable energy sector, in our mission to revolutionize the way people live and work towards a zero-carbon future. As an Experienced Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences, educating customers on our Plan Zero mission, and connecting them with products and services that support home decarbonisation.

• *About arenaflex**

arenaflex is a pioneering company that is dedicated to solving one of humanity's biggest challenges – the climate crisis. We believe that everyone has a role to play in making a difference, and we're committed to creating a diverse and inclusive workplace that reflects the communities we serve. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join us on this journey.

• *The Role**

As a Zero Carbon Living Advisor, you will be the face of arenaflex, providing consistently outstanding service to our customers across the entire customer lifecycle. You will engage with customers through calls, web chat, WhatsApp, and emails, resolving their queries and informing them about our Plan Zero mission and products. You will also have the opportunity to coach your teammates, take ownership of the success of the squad, and autonomously manage your day to ensure the overall objectives of the squad are achieved.

• *Key Responsibilities**

• Engage with OVO's customers, communicating with passion across phone, email, and web chat contacts
• Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact
• Coach your teammates in areas where you have a deeper level of knowledge or skill – this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad
• Take ownership of the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad
• Autonomously manage your day, ensuring the overall objectives of the squad are achieved
• Prepare, attend, and actively contribute at squad meetings as appropriate
• Identify and implement continuous improvement efforts in both squad ways of working and customer experience
• To be an OVO ambassador, promoting our range of products & services to customers
• To be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living
• Take accountability for your own development and using the tools provided to allow yourself to have strong conversations about our new and existing products

• *Essential Qualifications**

• Learner – customer-facing in a service environment with digital experience and problem-solving skills is advantageous
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and ability to think creatively
• Ability to work autonomously and as part of a team
• Strong customer service skills and ability to resolve customer queries efficiently
• Ability to learn and adapt quickly to new products and services

• *Preferred Qualifications**

• Experience in a customer-facing role, preferably in a service environment
• Knowledge of renewable energy and sustainability
• Experience working in a team environment and contributing to squad goals
• Ability to communicate complex information in a clear and concise manner
• Strong analytical and problem-solving skills
• Ability to work in a dynamic environment and adapt to change

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to think creatively
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong customer service skills and ability to resolve customer queries efficiently
• Ability to learn and adapt quickly to new products and services
• Strong analytical and problem-solving skills
• Ability to work in a dynamic environment and adapt to change

• *Career Growth Opportunities and Learning Benefits**

• Opportunities for career growth and professional development
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on high-profile projects and contribute to the company's mission

• *Work Environment and Company Culture**

• arenaflex is a flexible and inclusive workplace that values diversity and inclusion
• Our team is passionate about making a positive impact and is committed to creating a better future for all
• We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package
• Our company culture is built on the principles of collaboration, innovation, and customer-centricity
• We are committed to creating a workplace that is inclusive and welcoming to all

• *Compensation, Perks, and Benefits**

• Starting base salary of £24,020, which will increase to £25,000 once your training and probation period are completed
• Comprehensive benefits package, including health insurance, pension scheme, and life insurance
• Flexible working hours and remote work options
• Access to training and development programs to enhance your skills and knowledge
• Recognition and rewards for outstanding performance
• Opportunities to work on high-profile projects and contribute to the company's mission

• *How to Apply**

If you're passionate about making a difference and want to join a dynamic and inclusive team, apply now to become an Experienced Customer Service Advisor at arenaflex.