**Experienced Customer Service Advisor - Part Time – arenaflex Store**

• *Join arenaflex, a leading company in the FMCG industry, as we seek an exceptional Customer Service Advisor to join our team on a part-time basis. This exciting opportunity is perfect for individuals who enjoy delivering outstanding customer experiences and thrive in fast-paced environments.**

• *About arenaflex**

arenaflex is a dynamic and innovative company that prides itself on providing top-notch products and services to its customers. With a strong presence in the FMCG industry, we are committed to delivering exceptional customer experiences that exceed expectations. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this exciting journey.

• *Job Summary**

We are seeking a highly skilled and experienced Customer Service Advisor to join our team on a part-time basis (17.5 hours per week). As a Customer Service Advisor, you will be the first point of contact for our customers, providing accurate information, advising on our products, and ensuring a seamless customer experience. You will work closely with our team to resolve customer queries, manage product replacements, refunds, and orders, and promote our latest products.

• *Key Responsibilities**

• Handle customer enquiries through various communication channels, including telephone, live chat, social media, and email
• Capture information through the customer SAP database
• Provide accurate and timely information to customers
• Advise customers on our entire product range
• Manage product replacements, refunds, and orders
• Encourage upgrades to our latest products
• Provide relief reception cover as and when required
• Work collaboratively with the team to resolve customer queries and improve customer satisfaction

• *Essential Qualifications**

• Prior experience within a Customer Service environment from an FMCG industry
• Excellent written and verbal communication skills
• Computer literate with a strong understanding of customer service software
• Ability to thrive in a fast-paced, pressurized environment
• Strong influencing skills to promote our products and services

• *Desirable Qualifications**

• Knowledge of SAP (training will be provided)
• Experience working in a part-time or flexible role

• *Skills and Competencies**

• Excellent customer service skills with a focus on delivering exceptional customer experiences
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work collaboratively as part of a team
• Strong influencing skills to promote our products and services

• *Career Growth Opportunities and Learning Benefits**

• Opportunities for career growth and professional development
• Training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment
• Flexible working arrangements to balance work and personal life

• *Work Environment and Company Culture**

• Work in a dynamic and innovative company that prides itself on delivering exceptional customer experiences
• Collaborative and supportive work environment
• Flexible working arrangements to balance work and personal life
• Opportunities for career growth and professional development

• *Compensation, Perks, and Benefits**

• Competitive hourly rate
• Flexible working arrangements
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Access to training and development programs

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.