**Experienced Customer Resolution Specialist – Aviation Industry**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about delivering world-class customer experiences and have a knack for problem-solving, we want to hear from you!

• *About arenaflex**

arenaflex is a global leader in the aviation industry, providing innovative solutions and services to customers worldwide. Our commitment to excellence, customer-centric approach, and non-bureaucratic culture make us an exciting and dynamic place to work. With a presence in the Washington, D.C. metro area, you'll be part of a vibrant community that's home to multiple arenaflex offices, including the Airbus Experience Center.

• *Your Working Environment**

Imagine working in a state-of-the-art facility, surrounded by like-minded professionals who share your passion for delivering exceptional customer experiences. As a Customer Resolution Specialist, you'll enjoy a dynamic and fast-paced work environment that's perfect for those who thrive in a collaborative and innovative setting. With a flexible remote work arrangement, you'll have the freedom to work from anywhere, while still being connected to our global team.

• *How We Care for You**

At arenaflex, we believe in taking care of our employees, both in and out of the workplace. Here are just a few of the benefits you can expect:

• **Financial Rewards**: Competitive base salary, incentive compensation, profit sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (ESOP)
• **Work/Life Balance**: Paid time off, including personal time, holidays, and a generous paid parental leave program
• **Health & Welfare**: Comprehensive insurance coverage, including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (EAP), and other supplemental benefit coverages
• **Individual Development**: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses, certifications, career path development, and accelerated development programs

• *Primary Responsibilities**

As a Customer Resolution Specialist, you'll be responsible for:

• **Order Processing**: 60%
• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations
• **Relationship Building**: 20%
• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the arenaflex Group to encourage customer confidence and grow the business
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction
• **Technical Support**: 10%
• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries
• **Other Duties as Assigned**: 10%

• *Education and Experience**

• **Education**: An Associate's Degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience is required
• **Experience**: 2+ years of customer service experience in a fast-paced environment is required; experience in the aviation industry or military support environment is preferred

• *Technical Systems Proficiency**

• **PC Literacy**: Intermediate word processing, spreadsheet, and database skills
• **Microsoft Office Suite**: Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and/or Google Suite programs)
• **SAP**: Basic knowledge of SAP is preferred

• *Physical Requirements**

• **Onsite**: 60%
• **Remote**: 40%
• **Vision**: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports, and engineering drawings
• **Hearing**: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms
• **Speaking**: Daily able to speak in conversations and meetings, deliver information, and participate in communications
• **Equipment Operation**: Daily able to operate most office and personal electronic equipment and some tools, including production tools such as hydraulic lifts
• **Carrying**: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• **Lifting**: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• **Pushing / Pulling**: Rarely able to push and pull small office furniture and some equipment and tools
• **Sitting**: Daily able to sit for long periods of time in meetings, working on computer
• **Squatting / Kneeling**: Rarely able to squat or kneel to retrieve or replace items stored on low shelving
• **Standing**: Daily able to stand for discussions in offices or on production floor
• **Walking**: Daily able to walk through office and production areas, including uneven surfaces
• **Appropriate Hearing/Eye Protection**: May be required when visiting the shop floor

• *Take Your Career to a New Level**

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to become a part of our dynamic team and take your career to a new level.