**Experienced Customer Marketing Manager – Remote, USA**

Join arenaflex as a Customer Marketing Manager and lead customer advocacy and retention efforts across the AMS region. Develop a customer marketing program to increase referenceable customers, published case studies, and engaged advocates throughout North and Latin America.

• *About arenaflex**

arenaflex is a leading provider of innovative software solutions, dedicated to empowering businesses and individuals to achieve their full potential. With a strong commitment to customer satisfaction and success, arenaflex has established itself as a trusted partner in the industry. Our team is passionate about delivering exceptional products and services that make a real difference in people's lives.

• *The Role**

As a Customer Marketing Manager at arenaflex, you will play a critical role in driving customer advocacy and retention efforts across the AMS region. Your primary responsibility will be to develop and execute a customer marketing program that increases referenceable customers, published case studies, and engaged advocates throughout North and Latin America. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

• *Key Responsibilities**

• Develop and execute a customer marketing program to increase referenceable customers, published case studies, and engaged advocates throughout North and Latin America
• Collaborate with Customer Success and Sales teams to identify and prioritize customer marketing opportunities
• Design and implement effective customer engagement strategies, including email marketing campaigns, social media promotions, and event planning
• Develop and maintain relationships with key customers and advocates to ensure their continued satisfaction and loyalty
• Analyze customer feedback and sentiment to inform marketing strategies and improve customer experience
• Work closely with cross-functional teams, including Product, Sales, and Customer Success, to ensure alignment and effective communication
• Stay up-to-date with industry trends and best practices in customer marketing and advocacy

• *Requirements**

• 2-3 years of experience in B2B tech marketing, with a focus on customer marketing, advocacy, or post-sale engagement programs
• Proven success working with Customer Success and Sales teams, ideally across multiple segments or regions
• Hands-on experience with third-party review platforms (G2, Gartner Peer Insights) and reference management tools
• Strong understanding of customer marketing principles and strategies
• Excellent communication and project management skills
• Ability to work independently and collaboratively as part of a remote team
• Strong analytical and problem-solving skills

• *Benefits**

• Competitive compensation, including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package, including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• *What We Offer**

• A dynamic and supportive work environment that fosters growth and development
• Opportunities for professional growth and advancement
• A comprehensive benefits package that supports your physical and mental well-being
• A chance to work with a talented and passionate team that is dedicated to making a difference
• A flexible and remote work arrangement that allows you to balance your work and personal life

• *How to Apply**

If you are a motivated and results-driven professional with a passion for customer marketing and advocacy, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.