Experienced Customer Implementation Pilot – Property Management CRM

At arenaflex, we're a team of passionate innovators dedicated to simplifying growth and streamlining operations for small businesses in the property management industry. As a Customer Implementation Pilot, you'll play a crucial role in helping our clients achieve success with our leading CRM. If you're a driven individual with a consultative approach, a passion for learning, and a knack for problem-solving, we'd love to hear from you.

• *About arenaflex**

arenaflex is a high-growth, entrepreneurial company that's been bootstrapped since 2013. Our journey began with a lead generation business connecting landlords with property management companies, but we soon realized the need for an industry-specific CRM. We've since become the de-facto industry standard, and our process/workflow suite has expanded to support day-to-day operations. Our team is made up of A-players who are passionate about making a difference in the property management industry.

• *The Role**

As a Customer Implementation Pilot, you'll be responsible for managing multiple client implementation projects concurrently, ensuring a high level of customer satisfaction, and driving product adoption. Your primary goal will be to help our clients achieve success with our CRM, and you'll be expected to:

• Understand and identify the user activation point for our clients
• Demonstrate consultative skills by educating clients on property management best practices and use cases
• Manage multiple one-to-one consulting projects concurrently, with a focus on keeping 90% of projects on track
• Track customer requests and use Canny effectively to ensure the Product team has all the necessary details
• Proactively take initiative to propose extensions after successful process implementation

• *A Day in the Life**

As a Customer Implementation Pilot, your day will be filled with a variety of tasks, including:

• Coaching Implementation Guides in their current roles to improve performance and prepare them for future roles
• Managing client implementation projects from start to finish
• Driving product adoption with as many clients as possible
• Taking initiative to improve the implementation process and procedures
• Creating an onboarding experience that consistently results in client success stories
• Collecting client feedback and acting on it
• Employing a highly consultative style to discover additional unmet needs that generate new work with current clients
• Providing consolidated client feedback to the Product and Sales teams
• Leading video and phone calls with clients to sell and educate

• *Perks**

As a member of our team, you'll enjoy a range of benefits, including:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• A fun and outcome-driven work environment with a smart, hardworking team
• Location independence
• A mission-driven company and values-based culture

• *Requirements**

To succeed in this role, you'll need to:

• Embrace learning new technology
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic "can-do" attitude
• Supply your own internet and smartphone
• Have 3+ years of experience in a customer service or implementation role
• Have B2B SaaS experience (preferred)

• *What We're Looking For**

We're looking for a talented individual who is passionate about delivering exceptional customer experiences. If you're a self-starter with a consultative approach, a passion for learning, and a knack for problem-solving, we'd love to hear from you. Selected candidates will undergo written assessments and multiple interviews with different team members to ensure we find the right fit.

• *How to Apply**

If you're excited about the opportunity to join our team and make a difference in the property management industry, please apply through our remote job listing on We Work Remotely.