**Experienced Customer Implementation Manager – Large Law Firm Onboarding and Transition Expert**

At arenaflex, we're dedicated to revolutionizing the way law firms interact with cutting-edge technology. As a Customer Implementation Manager, you'll play a pivotal role in ensuring that our Large Law firm customers have a seamless and exceptional experience transitioning to our innovative solutions. For 3-6 months post-close, you'll be the primary point of contact for all activities, fostering a strong partnership and driving long-term success.

• *About arenaflex**

arenaflex is a leading provider of innovative technology solutions for the legal industry. Our mission is to empower law firms to achieve their full potential by harnessing the power of technology. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences that exceed our clients' expectations. As a Customer Implementation Manager, you'll be part of a dynamic team that's passionate about making a difference in the legal industry.

• *Key Responsibilities**

As a Customer Implementation Manager, your primary responsibilities will include:

• Serving as the primary point of contact for Large Law firm customers during the 3-6 month post-close period
• Developing and executing account plans to ensure successful onboarding and transition to arenaflex solutions
• Coordinating with key stakeholders to address client needs and concerns
• Providing exceptional customer service and support to ensure high levels of satisfaction
• Collaborating with internal teams to identify and resolve any issues that may impact the customer experience
• Traveling up to 20% of the time to meet with clients and stakeholders

• *Requirements**

To succeed in this role, you'll need to possess the following qualifications and skills:

• Juris Doctor or equivalent legal experience
• Outstanding networking capabilities and a professional demeanor, business maturity, and technical knowledge
• Ability to work as part of a team, accomplishing mutual team goals
• Excellent verbal and written communication skills
• Experience developing and executing on account plans and coordinating key stakeholders to positively impact clients
• Ability to travel up to 20% of the time

• *Benefits**

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Implementation Manager, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge
• Mentorship programs to support your career growth and advancement
• Opportunities to work on high-profile projects and initiatives
• A dynamic and supportive team environment that encourages collaboration and innovation

• *Work Environment and Company Culture**

arenaflex is a vibrant and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about making a difference in the legal industry, and we're committed to creating a work environment that's supportive, collaborative, and fun. As a Customer Implementation Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

• *Compensation and Perks**

arenaflex offers a competitive compensation package that includes:

• A salary that reflects your experience and qualifications
• Bonus opportunities based on performance
• Comprehensive benefits package, including health, retirement, and wellbeing benefits
• Paid time off and holidays
• Opportunities to participate in Employee Resource Groups and volunteer programs

• *Conclusion**

If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Implementation Manager at arenaflex, you'll have the chance to make a real difference in the lives of our Large Law firm customers and contribute to the success of our innovative technology solutions. Don't miss this opportunity to join a dynamic team that's shaping the future of the legal industry. Apply today!