**Experienced Customer Experience Specialist – Validating Complex Networks and Accelerating Technology Adoption**

At arenaflex, we're on a mission to revolutionize the way our customers experience network deployment. As a Customer Experience Specialist, you'll play a vital role in validating complex customer-specific networks and helping them accelerate adoption of new technologies and solutions. Our team has expertise across the breadth of the customer product portfolio and a wide array of technology verticals, including Service Provider, Enterprise, and Data Center, as well as new technology areas like SD-WAN, SDA, ACI, and NFV.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that help our customers navigate the ever-changing landscape of technology. With a strong focus on customer experience, we're committed to delivering high-quality products and services that meet the evolving needs of our customers. Our state-of-the-art lab facilities, including high-end traffic generators that emulate customer networks, enable us to rapidly test and validate new technologies, ensuring that our customers can quickly adapt to meet their business requirements.

• *Your Impact**

As a Customer Experience Specialist at arenaflex, you'll have the opportunity to make a significant impact on our customers' network deployment experience. Your key responsibilities will include:

• **Domain Expertise**: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades.
• **Test Development**: Define test requirements and cases with customers.
• **Lab Setup**: Emulate customer networks in labs using traffic generators.
• **Automation & Testing**: Develop automated tests with ROBOT framework, perform tests, and report findings.
• **Issue Resolution**: Collaborate on troubleshooting and issue resolution.
• **Standards Compliance**: Ensure SVS standards and enhance automation in deliveries.
• **Business Development**: Drive discussions on opportunities and renewals for SVS growth.

• *Minimum Qualifications**

To be successful in this role, you'll need to possess the following minimum qualifications:

• **Certification**: Minimum 2x CCNP-level knowledge, preferably in Enterprise, Data Center, and/or Service Provider.
• **Technical Expertise**: Deep knowledge of at least 2 technology areas, such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.
• **Consultancy Skills**: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.

• *Preferred Qualifications**

While not required, the following preferred qualifications will make you an even stronger candidate:

• **Certification**: CCIE certification, with a preference for CCIE Enterprise.
• **Network Experience**: Experience in building and deploying networks.
• **Testing & Tools**: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).
• **Scripting & Automation**: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.
• **Project Methodologies**: Familiarity with both waterfall and Agile project delivery methodologies.
• **Project Management**: Project management skills are advantageous.

• *Why Join arenaflex?**

At arenaflex, we offer a dynamic and exciting work environment that's perfect for professionals who are passionate about technology and customer experience. As a Customer Experience Specialist, you'll have the opportunity to:

• Work with a talented team of experts who are dedicated to delivering high-quality solutions and services.
• Collaborate with customers to understand their needs and develop innovative solutions that meet their evolving requirements.
• Stay up-to-date with the latest technologies and trends in the industry through ongoing training and professional development opportunities.
• Contribute to the growth and success of arenaflex, a leading provider of innovative solutions and services.

• *What We Offer**

As a valued member of the arenaflex team, you'll enjoy a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technologies and tools.

• *How to Apply**

If you're a motivated and experienced professional who is passionate about customer experience and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant skills and experience. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.