**Experienced Customer Experience Data Analyst – Supply Chain Insights and Process Optimization at arenaflex**

At arenaflex, we're on a mission to create a better business and a better world. As a Customer Experience Data Analyst, you'll play a vital role in driving this vision forward by leveraging your analytical skills and passion for supply chain processes. If you're a detail-oriented individual with a knack for data analysis and a customer-centric approach, this role is perfect for you.

• *About arenaflex**

arenaflex is a leading global company that operates in the fast-paced consumer goods industry. With a rich history of innovation and a commitment to sustainability, we're dedicated to creating a better future for our consumers, employees, and the environment. Our diverse team of experts is passionate about delivering exceptional results and making a positive impact on the world.

• *Key Responsibilities**

As a Customer Experience Data Analyst at arenaflex, your primary responsibilities will include:

• **Process Automation**: Develop and maintain VBA scripts and macros to automate routine tasks within the Customer Operation, cost simulation, and performance reporting.
• **Data Visualization**: Create interactive and informative dashboards or reports to communicate key supply chain metrics and insights to stakeholders.
• **Integrating new customers and channels**: Align with CD to integrate new customers and channels into existing processes.
• **Evaluating cost to serve efficiency**: Identify and evaluate cost inefficiencies from ordering behavior.
• **Using customer insights and data analytics**: Propose and drive improvements to enhance customer experience and supply chain efficiency.

• *What You Need to Succeed**

To excel in this role, you'll need:

• **Experience**: A minimum of 2 years of experience in go-to-market supply chain functions as a data analyst or IT functions.
• **Advanced knowledge**: Proficiency in SAP and MS Office (including VBA, PBI, PPT) is a must.
• **Language skills**: English language proficiency at a minimum B2 level is required.
• **Additional skills**: Knowledge of Python and API is an advantage.

• *Essential Skills and Competencies**

To thrive in this role, you'll need:

• **Analytical skills**: Strong analytical skills to interpret complex data and drive insights.
• **Solution & problem-solving mindset**: Ability to think critically and develop creative solutions.
• **Communication & collaboration skills**: Excellent communication and collaboration skills to work effectively with cross-functional teams.
• **Understanding of processes and technology**: Familiarity with supply chain processes and technology.
• **Understanding customers and their needs**: Ability to empathize with customers and understand their needs.

• *Leadership and Personal Qualities**

As a Customer Experience Data Analyst at arenaflex, you'll be expected to:

• **Deliver fantastic results**: Consistently deliver high-quality results and meet deadlines.
• **Be an example to others**: Demonstrate resilience, adaptability, and a positive attitude.
• **Focus on the consumer**: Prioritize the needs of our consumers and strive to deliver exceptional customer experiences.
• **Be humble and open-minded**: Continuously seek feedback, learn from others, and be open to new ideas.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Data Analyst, you'll have access to:

• **Training and development programs**: Regular training sessions, workshops, and conferences to enhance your skills and knowledge.
• **Mentorship and coaching**: Opportunities to work with experienced professionals who can guide and support your career growth.
• **Cross-functional projects**: Collaborative projects with other teams to develop your skills and build relationships.
• **Career progression**: Opportunities to take on new challenges and advance your career within the company.

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our culture is built on:

• **Collaboration and teamwork**: We work together to achieve common goals and celebrate each other's successes.
• **Innovation and creativity**: We encourage experimentation, learning from failures, and continuous improvement.
• **Customer-centricity**: We prioritize the needs of our consumers and strive to deliver exceptional customer experiences.
• **Sustainability and social responsibility**: We're committed to reducing our environmental impact and promoting social responsibility.

• *Compensation, Perks, and Benefits**

As a valued member of the arenaflex team, you'll enjoy:

• **Competitive salary**: A salary that reflects your skills, experience, and qualifications.
• **Benefits package**: A comprehensive benefits package that includes health insurance, retirement plans, and paid time off.
• **Perks and rewards**: Opportunities to earn bonuses, stock options, and other rewards for outstanding performance.
• **Flexible work arrangements**: Flexible work arrangements to balance your work and personal life.

• *Conclusion**

If you're a motivated and analytical individual with a passion for supply chain processes and customer experience, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and contribute to creating a better business and a better world. Apply now to take the first step towards a rewarding and challenging career with arenaflex.