**Experienced Customer Experience Coordinator – Retail Store Operations**

Become a key member of our collaborative team as a Customer Experience Coordinator at arenaflex! This position offers a hybrid work model, combining remote work with time in our office. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.

• *About arenaflex**

Style is never in short supply at arenaflex. Our more than 1,000 stores offer exciting surprises that make the everyday a little more fun. From designers straight off the runway to statement jewelry, we offer a wide range of products that cater to diverse tastes. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

• *Opportunity: Contribute To The Growth Of Your Career**

We are seeking an experienced Customer Experience Coordinator to promote an excellent customer experience and oversee a team of Associates at the front of store. The ideal candidate will ensure prompt, courteous customer service and promotion of loyalty programs, while maintaining a clean and organized store. This role models outstanding customer service and provides a positive internal and external customer experience.

• *Key Responsibilities:**

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

• *Essential Qualifications:**

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

• *Preferred Qualifications:**

• Experience in a retail environment with a focus on customer experience
• Knowledge of loyalty programs and credit card promotions
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information

• *Skills and Competencies:**

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work effectively in a team environment
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and other retail software applications

• *Career Growth Opportunities and Learning Benefits:**

• arenaflex offers a comprehensive training program to help you develop your skills and advance your career
• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Collaborative and supportive work environment with a focus on teamwork and open communication
• Access to ongoing training and development opportunities to enhance your skills and knowledge

• *Work Environment and Company Culture Highlights:**

• arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
• We are committed to providing a safe and healthy work environment for all employees

• *Compensation, Perks, and Benefits:**

• Competitive salary range of $16.00 to $16.50 per hour
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off
• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Collaborative and supportive work environment with a focus on teamwork and open communication

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex!