Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth

At arenaflex, we're passionate about empowering our customers to live, work, and play to their fullest potential. As a Customer Experience Champion II, you'll play a vital role in shaping the future of customer service by providing exceptional experiences that drive loyalty, retention, and growth. If you're a customer-centric professional with a passion for sales, problem-solving, and continuous learning, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions that transform the way we connect and interact with each other. Our diverse network of talented individuals is driven by a shared ambition to shape a better future for our customers, communities, and the world at large. With a strong focus on technology, training, and communications, we're constantly pushing the boundaries of what's possible.

• *Join the arenaflex Team**

As a Customer Experience Champion II, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll work from the comfort of your own home, with occasional in-person training and meetings at our hub location in Temple Terrace, FL. Our team is passionate about creating a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to grow.

• *Key Responsibilities**

As a Customer Experience Champion II, your primary responsibilities will include:

• Resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality
• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts
• Promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets

• *Essential Qualifications**

To be successful in this role, you'll need to possess:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided

• *Preferred Qualifications**

While not required, the following qualifications would be an asset:

• A degree
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location

• *Home Office Requirements**

In this remote role, you'll work from home with occasional in-person meetings and training. To ensure a productive and secure work environment, you'll need to meet the following requirements:

• Home office must be located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections, satellite, or DSL are not acceptable
• A dedicated quiet and private workspace
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Champion II, you'll have access to:

• Ongoing training and development opportunities to enhance your customer service and sales skills
• Regular feedback and coaching to help you achieve your goals
• Opportunities to take on new challenges and responsibilities as you grow in your role
• A collaborative and supportive work environment that encourages open communication and teamwork

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a culture that's respectful, empathetic, and supportive of all employees. As a Customer Experience Champion II, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business growth.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• A salary that reflects your skills and experience
• Opportunities for bonuses and commissions based on your performance
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Access to a range of employee perks and discounts

• *How to Apply**

If you're a motivated and customer-centric professional with a passion for sales, problem-solving, and continuous learning, we want to hear from you. Apply now to become a Customer Experience Champion II at arenaflex and join a team that's shaping the future of customer service.