**Experienced Customer Experience Associate – Seasonal Remote Customer Service Representative**

At arenaflex, we're revolutionizing the fashion industry with our commitment to sustainability and inclusivity. As a global brand with a presence in over 50 stores worldwide, we're not just selling clothes – we're creating a movement. Our mission is to bring sustainable fashion to everyone, and we're looking for talented individuals to join our team and help us achieve our goals.

• *About arenaflex**

arenaflex has been a pioneer in sustainable fashion since 2009, and our dedication to reducing our carbon footprint has earned us recognition from Fast Company and TIME Magazine. We're not just a fashion brand – we're a movement, and we're looking for like-minded individuals to join our team. Our commitment to inclusivity and diversity has created a culture where everyone feels valued and empowered to grow.

• *Job Summary**

We're seeking a Seasonal Customer Experience Associate to join our remote customer service team. As a key member of our customer love team, you'll be responsible for providing exceptional customer service across all channels, including email, text, and chat. If you're passionate about sustainable fashion, have a customer-first mindset, and are driven to deliver exceptional results, we want to hear from you.

• *Key Responsibilities**

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams

• *Essential Qualifications**

• Smart, incredibly organized, and driven towards excellence
• Passionate about arenaflex's mission and products
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Strong communication skills across all customer service channels, including email, text, and chat
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations

• *Preferred Qualifications**

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

• *Availability**

We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

• Part-Time: 16–29 hours/week, with occasional weekend shifts required
• Full-Time: 32–40 hours/week, with occasional weekend shifts required

Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most.

• *Compensation**

The wage for this position is $17.60 - $18.65 per hour, depending on location.

• *Career Growth Opportunities**

As a Seasonal Customer Experience Associate, you'll have the opportunity to gain exposure to different teams and develop your skills in customer service, communication, and problem-solving. Our team is passionate about growth and development, and we offer a range of training programs and resources to help you succeed.

• *Work Environment and Company Culture**

Our remote customer service team is a dynamic and supportive group of individuals who are passionate about delivering exceptional customer service. We're a flexible and adaptable team that values work-life balance and encourages open communication and collaboration. Our company culture is built on a foundation of inclusivity, diversity, and respect, and we're committed to creating a workplace where everyone feels valued and empowered to grow.

• *How to Apply**

If you're passionate about sustainable fashion, have a customer-first mindset, and are driven to deliver exceptional results, we want to hear from you. Please submit your resume and a short cover letter telling us about yourself and why you're a great fit for this role.