**Experienced Customer Development Manager – Retail Channel Growth and Account Management**

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships. As a key member of our team, the Customer Development Manager will play a vital role in leading and directing a group of strategically important accounts within a defined geography. This is an exciting opportunity to join our dynamic team and contribute to the success of our retail channel.

• *About arenaflex**

arenaflex is a leading company in the industry, renowned for its commitment to innovation, quality, and customer satisfaction. Our team is dedicated to delivering exceptional results and building long-lasting relationships with our partners. As a Customer Development Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for excellence and customer-centricity.

• *Job Summary**

The Customer Development Manager is responsible for leading and directing a group of strategically important accounts within a defined geography. This position requires a strong understanding of the retail channel, excellent communication and negotiation skills, and the ability to develop and execute strategic sales initiatives to drive business growth. The successful candidate will be a self-motivated and results-driven individual with a proven track record of success in account management and sales.

• *Key Responsibilities**

• Manage direct sales calls on retail accounts to develop long-term working relationships with wine buyers and key wholesalers
• Directly responsible for managing and selling all brands within the arenaflex portfolio
• Collaborate with the Consumer & Strategic Insights team to analyze retailer and market-level Syndicated Data to communicate current trends to retail buyers
• Recommend and implement strategies to drive incremental programming and ad support through the use of marketing initiatives and Syndicated Data insights
• Manage assortment in retail accounts by facilitating the new item process, including distribution of new items, expansion of current items, and underperforming/at-risk items
• Develop and implement shelf recommendations with assistance from internal and wholesaler category management teams on shelf schematics in store, including cold box placements, shelf location, and additional facings
• Proactively communicate business issues and opportunities to arenaflex & Transcendent regional sales teams, including programming wins and losses, along with distribution gains and losses, to assist in the forecasting process
• Collaborate with the Trade Marketing Manager to develop and recommend incremental programs within retail accounts
• Work cross-functionally with Finance and Consumer & Strategic Insights teams to evaluate the effectiveness of trade spend at retail accounts
• Submit required reports and expenses in a timely manner, meeting all prescribed deadlines
• Responsible for managing activities in compliance with state and federal laws and regulations

• *Non-Essential Duties**

• Attend chain account promotions and events when necessary
• Attend and participate in divisional and national sales meetings
• Remain aware of inventory levels to ensure product availability to support current programming
• Monitor competitive pricing and report threats to upper management
• Increase level of wine knowledge through continuous education

• *Minimum Requirements**

• Bachelor's degree with emphasis in Business Administration, Sales and Marketing, or related field required
• 5+ years of wine supplier and/or wholesaler experience in selling wine, building brands, and conducting customer calls

• *Knowledge, Skills, and Abilities**

• Must possess excellent planning and organizational skills
• Intermediate to advanced skillset with MS Office Suite (Word, Excel, Outlook, and PowerPoint)
• Ability to navigate the Internet/Intranet and use Syndicated Data for effective business development
• Must possess in-depth working knowledge of wine and the wine industry
• Strong communicator and negotiator
• Ability to work independently and build relationships

• *Certificates and Licenses**

• Valid driver's license, auto insurance, and vehicle required with an acceptable driving record

• *Working Conditions**

• Requires ability to travel frequently and flexibility in schedule to work evenings and weekends as needed
• This is a remote position that requires working from home
• Occasionally may be required to lift and carry cases of wine
• Required to talk & listen
• May need to determine color, taste, and smell of wine using eyes, tongue, and nose
• May be exposed to weather-related temperature & humidity extremes
• Operates keyboard & mouse

• *Work Standards**

• Acts in a manner reflective of the arenaflex culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all arenaflex policies and procedures

• *Additional Comments**

Management retains the discretion to add to or change the duties of the position at any time.

• *Compensation and Benefits**

arenaflex offers a competitive salary range of $100,157.52 to $156,787.44, depending on experience and qualifications. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts, and many more.

• *How to Apply**

If you're a motivated and results-driven individual with a passion for customer development and account management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.