**Experienced Customer Contact Professional – HQ Remote**

Join arenaflex, a dynamic and innovative organization, as we seek a highly skilled and customer-focused individual to fill the role of Customer Contact Tech - HQ Remote. This is an exceptional opportunity to embark on a rewarding career journey with a leading company that values flexibility, growth, and excellence.

• *About arenaflex**

arenaflex is a forward-thinking organization that prides itself on delivering exceptional customer experiences. With a strong commitment to innovation and customer satisfaction, we strive to create a work environment that fosters collaboration, creativity, and continuous learning. Our HQ remote arrangement offers the perfect blend of flexibility and work-life balance, allowing you to thrive in a dynamic and supportive team.

• *Job Summary**

As a Customer Contact Tech - HQ Remote, you will be responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction. This role requires a strong and diverse skillset, including excellent communication, problem-solving, and technical skills. If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply.

• *Key Responsibilities**

• Answer inbound calls related to federal debts, collections, and returned checks, reviewing and researching customer accounts to take appropriate actions based on the account status.
• Document collection efforts made according to policies and procedures.
• Promote products and services related to ECP Military Star and E-Commerce, maintaining and improving quality results by adhering to standards, guidelines, policies, and procedures.
• Handle customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.).
• Perform other duties as assigned.

• *Essential Qualifications**

• One year of customer service, customer relations, or retail operations experience required.
• Prior experience in a call center environment preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.

• *Preferred Qualifications**

• Experience with Microsoft Outlook, Word, and Excel.
• Familiarity with Account Services, ATN, Credit Card Management System, CCD, CVS, and Microsoft PowerPoint.
• Typing speed of 30 WPM or higher.
• Ability to work in a 24X7 environment, including shift work, holidays, and weekends.

• *Technical Skills**

• Microsoft Outlook: Required
• Microsoft Word: Required
• Excel: Intermediate level preferred
• Microsoft PowerPoint: Preferred
• Typing speed: 30 WPM or higher

• *Work Environment and Culture**

• HQ remote arrangement with flexible work hours.
• Collaborative and supportive team environment.
• Opportunities for growth and development.
• Recognition and rewards for outstanding performance.

• *Compensation and Benefits**

• Competitive salary range: $20.00 - $33.46 per hour.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.

• *Career Growth Opportunities**

• arenaflex offers a range of career growth opportunities, including promotions, training, and development programs.
• Our HQ remote arrangement allows you to work from anywhere, providing the perfect balance of flexibility and work-life balance.
• We encourage continuous learning and professional development, providing opportunities for growth and advancement.

• *How to Apply**

If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

Apply now to join arenaflex and embark on a rewarding career journey with a leading company that values flexibility, growth, and excellence.