**Experienced Customer Care Representative – Medical Environment Expertise Preferred – Full-Time Remote Opportunity**

Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced medical environment? Do you thrive in a dynamic, remote work setting where you can utilize your skills to make a meaningful impact? If so, we invite you to join arenaflex as an Experienced Customer Care Representative. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met with empathy, understanding, and expertise.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals and organizations with cutting-edge technology, expert guidance, and exceptional customer service. We are committed to fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow, develop, and thrive.

• *Job Summary**

As an Experienced Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering inquiries in a timely and professional manner. You will work closely with our team to ensure seamless communication, accurate information, and prompt resolution of customer concerns. This is a full-time remote opportunity, requiring a minimum initial 2-3 weeks of in-person training at our office in the DFW area before transitioning to a fully remote work environment.

• *Key Responsibilities**

• Answer customer inquiries and resolve issues in a timely and professional manner
• Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
• Generate faxes and emails as needed
• Communicate with account management staff and others to research and resolve issues with claims processing
• Provide training to new staff members
• Perform other job-related duties as assigned

• *Essential Functions**

• Confer with providers by telephone or in person to provide information about products and services
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve provider's problems
• Contact providers to respond to inquiries or to notify them of investigation results
• Meet customer satisfaction targets and performance goals as set by supervisor
• Handle medium to large call volumes on a consistent basis
• Have the ability to respond to customers via phone or internet
• Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
• Generate faxes and emails
• Answer general medical claims program questions when contacted by providers
• Communicate with account management staff and others to research and resolve issues with claims processing
• Training of new staff

• *Preferred Skills & Abilities**

• High School Degree required
• One to three years related experience in a medical environment or customer service center preferred
• Pharmacy Technician Certification preferred but not required
• Ability to fluently speak, read, and write in English
• Bilingual (Spanish) a plus
• A thorough, dependable, detail-oriented approach to work with excellent communication skills
• Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
• Knowledge of pharmacy services preferred
• Knowledge of Federal healthcare preferred
• Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles

• *Physical Demands**

• Stand: O (Occasionally)
• Walk: O (Occasionally)
• Sit: C (Constantly)
• Handling / Fingering: F (Frequently)
• Reach Outward: F (Frequently)
• Reach Above Shoulder: O (Occasionally)
• Climb: N (Not Applicable)
• Crawl: N (Not Applicable)
• Squat or Kneel: N (Not Applicable)
• Bend: O (Occasionally)
• 10 lbs or less: O (Occasionally)
• 11-20 lbs: O (Occasionally)
• 21-50 lbs: N (Not Applicable)
• 51-100 lbs: N (Not Applicable)
• Over 100 lbs: N (Not Applicable)
• Push/Pull: O (Occasionally)
• 12 lbs or less: O (Occasionally)
• 13-25 lbs: O (Occasionally)
• 26-40 lbs: N (Not Applicable)
• 41-100 lbs: N (Not Applicable)

• *Work Environment**

• General office environment
• Work is generally sedentary in nature but may require standing and walking for up to 10% of the time
• The working environment is generally favorable
• Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

• *Benefits & Perks**

• Competitive hourly rate: $21.00 to $23.00 per hour (DOE)
• Comprehensive training program
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible remote work arrangement
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

• *How to Apply**

If you are a motivated and customer-focused professional with a passion for delivering exceptional service in a fast-paced medical environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!