**Experienced Customer Care Representative I – Tampa, FL**

• *Join arenaflex's Dynamic Team and Deliver Exceptional Customer Experiences**

Are you passionate about delivering top-notch customer care and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's growing team as a Customer Care Representative I in Tampa, FL.

• *About arenaflex**

arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our patients and customers, and we're looking for like-minded individuals to join our ranks.

• *Job Summary**

As a Customer Care Representative I, you will be responsible for delivering exceptional customer experiences through multiple communication channels, including voice, email, chat, and AI-related inquiries. You will work closely with our clients to resolve routine complexity health-related customer excellence activities, providing professional, respectful, and empathetic service.

• *Responsibilities**

• Deliver exceptional customer experiences through multiple communication channels, including voice, email, chat, and AI-related inquiries
• Respond to customer inquiries received by various digital methods, including telephone, fax, email, and chat
• Provide professional, respectful, and empathetic service to customers, demonstrating a caring and empathetic approach when delivering sensitive health information
• Maintain complete customer/patient confidentiality for all health, personal, and other customer information
• Support assigned client group(s) performing routine complexity health-related customer excellence activities
• Typically make routine outbound, health-related customer calls following set scripts and procedures
• Effectively respond to customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service
• Supports all client group(s) based on business needs

• *Training and Development**

• Participate in a comprehensive 5-week training program, Monday through Friday, 9:00 am to 6:00 pm ET, onsite in Tampa
• Develop skills and knowledge in customer service excellence, health-related customer care, and communication channels
• Receive ongoing training and support to ensure success in the role

• *Work Schedule**

• Work a flexible, hybrid remote arrangement, with the option to work from home or our Tampa office
• Work a 8-hour shift between 9:00 am and 9:00 pm ET, with rotating weekends (Tuesday-Saturday or Sunday-Thursday)
• Anticipated start date: January 13th

• *Compensation and Benefits**

• Competitive salary: $17.20+ per hour
• Annual performance bonus compensation
• Best-in-class benefits and programs to support employees and their families in living healthy, happy lives
• Day 1 medical, dental, and vision for full-time employees who work 30+ hours
• 15 PTO days in the first year
• Paid holidays
• Annual bonus opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition reimbursement for undergraduate and graduate programs for full-time employees who work 30+ hours
• Opportunities for career advancement and professional growth

• *Requirements**

• 1-year related customer service excellence experience
• High school diploma or equivalent
• Good digital skills, including computer proficiency (Outlook and Excel), phone systems, chat, automation, and AI
• Continuous improvement mindset, embracing and thriving in an environment of continuous improvement, innovation, and leveraging digital
• Ability to maintain complete customer/patient confidentiality for all health, personal, and other customer information
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

• *Preferred Qualifications**

• Health care and laboratory-related experience
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards

• *Physical and Mental Requirements**

• Consistent exceptional customer service, accuracy, and quality focus required
• Ability to work in a fast-paced, dynamic environment

• *Align to arenaflex Culture & How We Work**

• CUSTOMER FIRST: We serve the needs of our patients and customers first and foremost.
• CARE: We show each person they matter.
• COLLABORATION: We commit teamwork - inside and outside of arenaflex.
• CONTINUOUS IMPROVEMENT: We challenge ourselves to make each day better than the last.
• CURIOUSITY: We ask vital questions in search of richer answers.
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to submit your application today. Join arenaflex's dynamic team and take the first step towards a rewarding career in customer care.