**Experienced Customer Care Representative Call Center – Cannabis Industry**

Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading multi-state cannabis company, as a Customer Care Representative Call Center. In this role, you will be the first point of contact for our customers, providing top-notch support and education on our cannabis-based therapeutics and services.

• *About arenaflex**

arenaflex is a pioneering company in the cannabis industry, committed to pioneering a new paradigm of well-being for all people, everywhere. With a presence in three markets – Florida, Massachusetts, and Texas – we are constantly challenging ourselves to achieve more and push the boundaries of what is possible. Our team is passionate, driven, and dedicated to making a difference in the lives of our customers. If you share our vision and values, we encourage you to join our dynamic team.

• *What You Will Be Doing**

As a Customer Care Representative Call Center, you will be responsible for:

• Responding to and resolving customer questions, requests, and complaints via phone, email, and chat in a timely and empathetic manner
• Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy
• Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position
• Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
• Maintaining an understanding of our cannabis-based therapeutics and services provided by the Company
• Educating patients on the processes of registration, renewals, lost registration documents, etc.
• Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
• Maintaining awareness of patient input and suggesting changes to improve service or product
• Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
• Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system, and communicating changes to physicians

• *Experience and Skills You'll Bring**

To be successful in this role, you will need:

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Customer-focused orientation and a true desire to make every customer happy
• 1+ year Retail/Customer Service experience
• Proficient in Microsoft programs, Word, Excel, Outlook
• Ability to work quickly, prioritize tasks, and stay calm under pressure
• Comply with arenaflex's current policies and procedures and applicable state and local laws

• *Preferred Qualifications**

• Prior dispensary experience or cannabis knowledge
• Kustomer & Amazon Web Services application knowledge
• 1+ year working in a remote phone center/call center customer care setting/inbound calls

• *What You Get**

As a valued member of the arenaflex team, you will enjoy:

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our arenaflex Cares program

• *Our Vision, Mission, & Values**

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

• *Why Join arenaflex?**

• Be part of a dynamic and growing company in the cannabis industry
• Make a difference in the lives of our customers and contribute to our mission
• Enjoy a competitive salary and comprehensive benefits package
• Work in a remote setting with flexibility and autonomy
• Collaborate with a talented and passionate team
• Opportunities for career growth and professional development

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.