**Experienced Customer Care Coordinator - Part-Time Remote Hybrid**

Are you a customer-focused professional looking for a rewarding career opportunity that offers flexibility and growth potential? Do you thrive in a dynamic, purpose-driven environment where your skills and dedication are valued and recognized? Look no further than arenaflex, a leading organization that empowers individuals with disabilities and promotes inclusivity.

As an Experienced Customer Care Coordinator - Part-Time Remote Hybrid, you will play a vital role in providing exceptional customer service, ensuring customer satisfaction, and driving business growth. This exciting opportunity offers a unique blend of remote and in-store work, allowing you to balance your work-life needs while contributing to the success of arenaflex.

• *About arenaflex**

arenaflex is a purpose-driven organization that has been a leader in providing meaningful employment opportunities for individuals with disabilities for over [number] years. Our mission is to empower individuals with disabilities to reach their full potential, and we achieve this through our four core pillars:

• **EMPLOY**: We create meaningful careers and lasting skills that transform lives.
• **BUILD**: We design and manufacture innovative products that meet the needs of our customers.
• **SERVE**: We provide exceptional customer service and support to our customers, including the federal government.
• **SUPPORT**: We invest in research and treatment for blindness and visual impairment, striving to end blindness forever.

• *About this Role**

As a Customer Care Coordinator, you will be the primary point of contact for customers, providing assistance with all customer-related matters, and supporting Customer Service Representatives as needed. Your responsibilities will include:

• Providing exceptional customer service via phone, email, and video conferencing
• Maintaining a positive and friendly demeanor when assisting customers
• Navigating Axapta to create and release sales orders
• Communicating with customers and vendors throughout the sales order process
• Quoting contracts and following up on quotes
• Calling customers for additional information as needed
• Ensuring sales orders are reconciled with material on hand or on order
• Coordinating pick up/delivery of orders
• Maintaining a list of customers to include email and phone numbers
• Assisting customer service representatives at the checkout counters
• Following up with customers via surveys to ensure satisfaction
• Registering and tracking customer complaints with expeditious follow-up and resolution
• Creating reports to track sales orders and their impact on the budgeted sales
• Creating, modifying, and emailing Excel spreadsheets as required by management
• Ensuring customers are aware of our BUYLCI website and assisting with customer setup
• Ensuring customers are aware of the DOD Emall program and know how to maneuver through the website
• Publishing and displaying daily price changes as instructed
• Utilizing marketing tools to seek additional sales
• Merchandizing and replenishing shelves as necessary
• Interacting with vendor reps during their normal sales calls
• Other duties as assigned

• *Qualifications**

To be successful in this role, you will need:

• A high school graduate with one year of relevant work experience
• Basic retail knowledge and accuracy with computerized checkout systems
• Excellent interpersonal skills, including communication with customers, vendors, company divisions, co-workers, and management
• Ability to work a minimum of 8% of your time per year, equating to a minimum of one week per quarter

• *Why arenaflex?**

• Purpose-driven company driven by principles, not profit
• Reach your highest potential: upward mobility, rewarded through hard work
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)

• *Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**

arenaflex is an equal opportunity employer and welcomes applications from individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

• *Simple Application Process**

Ready to join arenaflex? The first step is easy. Click the link below to apply now, and we'll be in touch soon!

Don't miss this opportunity to join a purpose-driven organization that values your skills and dedication. Apply now to become an Experienced Customer Care Coordinator - Part-Time Remote Hybrid at arenaflex!