**Experienced Client Service Execution Examination Expert – Remote Work Opportunity at arenaflex**

• *Job Summary:**

We are seeking an experienced Client Service Execution Examination Expert to join our arenaflex team. As a key member of our Client Service Labor force Arranging and Examination (WPA) division, you will be responsible for conducting thorough examinations and investigations to drive execution enhancements across our Client assistance association. If you are a detail-oriented individual with excellent analytical and communication skills, we encourage you to apply for this exciting opportunity to work remotely with arenaflex.

• *About arenaflex:**

arenaflex is a leading airline company that prides itself on providing exceptional customer service to its clients. Our team is dedicated to delivering high-quality services that exceed our customers' expectations. As a Client Service Execution Examination Expert, you will play a vital role in ensuring that our client service crewmembers are performing at their best, and that our processes are optimized to meet the evolving needs of our clients.

• *Key Responsibilities:**

• Conduct thorough examinations and investigations to identify areas for improvement in client service crewmember performance
• Collaborate with Client care Authority to develop and implement data-driven solutions to drive execution enhancements
• Gather, analyze, and present data to identify patterns, trends, and insights that inform business decisions
• Develop and maintain automated reporting dashboards and ad-hoc reporting to mentor, manage, and regulate prize and recognition programs for client service crewmembers
• Work closely with a team of Examiners to mechanize reporting for all client care metrics using tools such as Tableau, Power BI, and Snowflake
• Participate in Contact Center as a Service (CCaaS) execution to develop reporting and dashboards that identify client patterns based on plans from CCaaS
• Perform other duties as assigned

• *Essential Qualifications:**

• Bachelor's degree in a related field
• One (1) year of previous investigator or applicable experience
• Strong analytical and problem-solving skills, with the ability to collect, analyze, and present data to inform business decisions
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Proficiency in data analysis and visualization tools, such as Tableau, Power BI, and Snowflake
• Strong SQL coding skills, with the ability to write complex queries and reports
• Ability to work independently and as part of a high-pressure team
• Strong attention to detail, with the ability to identify and address quality issues
• Ability to travel occasionally (up to 10%)
• Ability to work flexible hours, including evenings, weekends, and holidays
• Must pass a 10-year background check and pre-employment drug test
• Must be legally qualified to work in the country in which the position is located
• Approval to work in the US is required. This position is not eligible for visa sponsorship

• *Preferred Qualifications:**

• Four-year degree in a related field
• Two (2) years of examiner experience, preferably in the airline/travel industry or a contact center
• Two (2) years of client service, sales, finance, or airline experience
• Experience with Microsoft Excel and Access
• Knowledge of Avaya CMS data sets and estimations or Amazon Associate contact records
• Experience with Angle Planning Suite
• Ability to work independently and in a high-pressure team environment
• Strong scientific skills, including the ability to collect and analyze data, identify trends, and develop business insights

• *Work Environment:**

• Work from home with occasional office visits to collaborate with team members or attend training sessions
• Must provide a safe and professional home workspace, free from background noise and distractions
• Must have a high-speed internet connection and a dedicated phone line (if applicable)

• *Compensation and Benefits:**

• Competitive salary range: $35-45/hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

• *How to Apply:**

If you are a motivated and detail-oriented individual with a passion for data analysis and client service, we encourage you to apply for this exciting opportunity to join our arenaflex team. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.