Experienced Call Center Representative – Pharmacy Data Entry & Patient Services (Remote Opportunity Available)

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About arenaflex

Welcome to arenaflex, a leading integrated healthcare, pharmacy, and retail pioneer with a long-term legacy of caring for communities across America. With nearly 9,000 retail locations and serving approximately 10 million customers daily, arenaflex is proud to be a neighborhood health destination committed to making happier lives through better health. Our pharmacists play a critical role in the U.S. healthcare system by providing an extensive range of pharmacy and healthcare services that drive equitable access to care, particularly for the country's medically underserved populations.

At arenaflex, we believe in the power of connection—connecting our team members to meaningful careers, connecting patients to the care they need, and connecting communities to better health outcomes. We offer a true omnichannel experience, with fully integrated physical and digital platforms supported by cutting-edge technology to deliver high-quality products and services. Join our team and become part of an organization that values innovation, compassion, and excellence in everything we do.

Position Overview: Call Center Representative – Pharmacy Data Entry & Patient Services

We are currently seeking a dedicated and detail-oriented Call Center Representative to join our dynamic healthcare services team. This is an exciting opportunity to be part of a leading healthcare organization while working in a fast-paced, customer-focused environment. In this role, you will be responsible for performing information sections and patient enrollment activities in accordance with state and government guidelines. You will be accountable for resolving third-party issues and handling high-volume customer requests while working under direct supervision.

This position offers the unique opportunity to work remotely, providing flexibility while maintaining direct connection to our pharmacy operations. You will be utilizing our advanced pharmacy systems to retrieve patient and medication information, ensuring accuracy and compliance with HIPAA regulations. This role is ideal for individuals who thrive in a collaborative environment, possess strong attention to detail, and are passionate about delivering exceptional customer service in the healthcare sector.

Key Responsibilities

• Patient Enrollment & Data Entry: Process new patient enrollment by entering data into appropriate systems using arenaflex's prescription data entry procedures and guidelines. Accurately input patient information while maintaining the highest standards of data integrity.


• Prescription Processing: Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to obtain missing prescription information and decipher clinical abbreviations (SIG codes) accurately.


• Data Exception Resolution: Resolve all data entry-related exceptions promptly and accurately, ensuring minimal delays in patient care and prescription processing.


• Patient Communication: Handle correspondence with patients through inbound calls, visits, and emails. Make outbound calls to prescribers and patients as needed to resolve issues and ensure customer satisfaction.


• Third-Party Issue Resolution: Resolve third-party insurance issues by assessing situations, gathering necessary information, recreating prescriptions, and resubmitting for processing according to individual plan requirements. Make phone calls to insurance providers and other parties to obtain information, gain override approval, or otherwise resolve third-party issues.


• Pharmacist Support: Provide assistance to Pharmacists, both those in the office and those in other locations. Identify and escalate issues to senior-level staff as appropriate.


• Regulatory Compliance: Must obtain an active pharmacy technician license or certification within the first 90 days of employment and maintain an active pharmacy technician license or certification throughout employment. Adhere to all company policies and procedures, maintaining compliance with regulatory requirements.

Essential Qualifications & Requirements

• Education: High School Diploma or GED required


• Computer Skills: Basic level computer skills including the ability to start up and shut down computers, use mouse pointing and clicking, start and close programs, switch between programs, save documents, print documents, and access information online


• Web Navigation: Basic web browser skills including opening a browser, typing URLs in the correct location, using search engines, bookmarking websites, navigating using back/forward/stop buttons, and completing forms online


• Keyboard Skills: Intermediate-level keyboarding skills with a minimum of 25 WPM (words per minute), ability to type from memory, and organize documents


• Communication: Strong written and verbal communication skills


• Age Requirement: Must be 18 years of age or older


• Licensing: Must be able to obtain an active pharmacy technician license or certification within 90 days of hire

Preferred Qualifications & Experience

• Industry Experience: At least 1 year of pharmacy technician experience in a retail or call center environment


• Advanced Certification: At least 1.5 years as a pharmacy technician with certification/registration by the state as granted by the State Board for Pharmacies or a nationally recognized certification organization


• Customer Service: Experience providing customer care to internal and external clients, including meeting quality standards for services and assessing customer satisfaction


• Advanced Keyboard Skills: Intermediate to advanced-level keyboarding skills with a minimum of 35 WPM, ability to type from memory, and organize documents efficiently


• Language Skills: Bilingual proficiency in Spanish and English

Skills & Competencies for Success

To excel in this role at arenaflex, you should possess the following key skills and competencies:

• Attention to Detail: Exceptional accuracy in data entry and information processing to ensure patient safety and regulatory compliance


• Strong Analytical Skills: Ability to investigate missing information, decipher medical abbreviations, and resolve complex insurance issues


• Excellent Communication: Professional phone etiquette and clear written communication skills


• Time Management: Ability to handle high-volume requests efficiently while maintaining quality standards


• Technical Aptitude: Comfortable learning and navigating pharmacy management systems and insurance processing platforms


• HIPAA Compliance: Understanding of patient privacy regulations and commitment to maintaining confidentiality


• Customer Focus: Dedication to providing outstanding service to both internal and external customers


• Team Collaboration: Ability to work effectively with pharmacists, team members, and senior staff

Career Growth & Learning Opportunities

At arenaflex, we are committed to the professional development and career growth of our team members. As a Call Center Representative, you will have access to comprehensive training programs that will enhance your skills in pharmacy operations, customer service, and healthcare compliance. This role provides an excellent foundation for career advancement within the healthcare and pharmacy industry.

Many of our current leadership team members began their careers in entry-level positions and have grown into management roles through dedication and continuous learning. You will have the opportunity to develop expertise in pharmacy systems, insurance processing, and patient care—all valuable skills in the healthcare industry. Additionally, we support our team members in pursuing further education and certifications that can accelerate their career progression.

Work Environment & Culture

Join a team that values diversity, inclusion, and belonging. At arenaflex, we foster a collaborative work environment where every team member's contributions are valued and recognized. We believe in creating a supportive atmosphere that encourages open communication, innovation, and continuous improvement.

Our Call Center Representatives work in a dynamic, fast-paced environment that offers variety and the opportunity to interact with diverse customers. While this position may begin in-office for training purposes, we offer remote work opportunities for qualified candidates, providing flexibility while maintaining connection to our team and operations. You will have access to modern technology and tools that enable you to perform your role effectively and efficiently.

We prioritize work-life balance and offer schedules that accommodate different lifestyles. Our team members enjoy a positive workplace culture where teamwork, respect, and professionalism are at the forefront of everything we do.

Compensation & Benefits

We are pleased to offer a competitive compensation package for this position:

• Hourly Rate: $25.00 - $35.00 per hour (commensurate with experience and qualifications)


• Employment Type: Full-time position


• Work Location: Orlando, FL area (with remote opportunities available for qualified candidates)

In addition to competitive pay, arenaflex offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance


• 401(k) retirement plan with company match


• Paid time off and holidays


• Employee discount program


• Professional development and training opportunities


• Employee assistance program


• Various wellness programs

Join Our Team Today!

Are you ready to make a meaningful difference in the lives of patients and customers? Do you thrive in a fast-paced, customer-focused environment? If so, we invite you to apply for this exciting opportunity as a Call Center Representative at arenaflex.

This is your chance to join an industry leader committed to improving health outcomes and serving communities across America. We value talent, diversity, and the unique perspectives each team member brings to our organization. At arenaflex, you will find more than just a job—you will find a career where you can grow, learn, and make a positive impact.

Don't miss this opportunity to be part of something bigger. Apply now and take the first step toward a rewarding career with arenaflex. We look forward to welcoming you to our team!

arenaflex is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from all qualified individuals and welcome diverse perspectives.