**Experienced Call Center Customer Service Representative – Military Healthcare Support**

At arenaflex, we're dedicated to fostering a culture of excellence, where passionate individuals like you can thrive and make a meaningful impact. As a Call Center Customer Service Representative, you'll play a vital role in delivering exceptional service to our military populations, ensuring their healthcare needs are met with compassion and expertise.

• *About arenaflex**

arenaflex is a dynamic organization that values its employees as the driving force behind its success. We're committed to creating a work environment that's engaging, inclusive, and supportive, where every individual can grow and develop their skills. Our robust employee benefits program, management engagement, and quality leadership ensure that our team members feel valued and empowered to make a difference.

• *Job Summary**

We're seeking a highly motivated and customer-focused Call Center Customer Service Representative to join our team. As a key member of our contact center, you'll be responsible for providing outstanding service to TRICARE beneficiaries and providers, responding to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments. If you're passionate about serving those who serve, we encourage you to apply for this exciting opportunity.

• *Responsibilities**

As a Call Center Customer Service Representative, you'll be responsible for:

• Accurately and professionally answering health care inquiries and providing resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence.
• Effectively and professionally answering customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact.
• Meeting department productivity and performance metrics, including consistent and regular attendance, adhering to published schedules, prioritizing workload to answer incoming calls, and maintaining consistent attendance.
• Documenting customer interactions and cases in a customer relationship management (CRM) system.
• Participating in continuous training and becoming fully proficient in resolving all customer inquiries.
• Performing other duties as assigned.

• *Qualifications**

To be successful in this role, you'll need:

• A High School Diploma and a minimum of 2 years of customer service experience.
• Technology literacy and experience in navigating multiple screens or web browsers at one time, with a proven ability to work independently in a remote work environment.
• Ability to cover any work schedule between the hours of 8AM CT- 6PM HT.
• A private and secure workspace and workstation with high-speed internet is required.
• Contact center with chat messaging, TRICARE customer service, and military connectedness experience is preferred.

• *Skills and Competencies**

To excel in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and provide effective solutions.
• Proficiency in CRM systems and other software applications, with the ability to learn new systems quickly.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Call Center Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities, including coaching, mentoring, and certification programs.
• Opportunities for career advancement and professional growth, with a clear path for promotion.
• A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.

• *Work Environment and Company Culture**

As a remote Call Center Customer Service Representative, you'll have the flexibility to work from home, with a private and secure workspace and workstation. Our company culture is built on values of:

• Excellence: We strive for exceptional performance and results.
• Integrity: We operate with honesty, transparency, and accountability.
• Respect: We value and respect each other, our customers, and our community.
• Innovation: We encourage creativity, experimentation, and continuous improvement.

• *Compensation, Perks, and Benefits**

As a Call Center Customer Service Representative, you'll enjoy:

• A competitive hourly rate of $20.00/hour.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Opportunities for professional growth and development, with a clear path for promotion.
• A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.

• *How to Apply**

If you're passionate about serving those who serve and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!