**Experienced Business-to-Business (B2B) Customer Service Support Representative – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses interact with our customers. As a skilled Business-to-Business (B2B) Customer Service Support Representative, you'll play a vital role in driving success by providing exceptional support to our business customers. This 100% remote opportunity offers you the flexibility to work in a setting that suits your needs, while being part of a talented team that values innovation, responsibility, and customer satisfaction.

• *About arenaflex**

arenaflex is a leading company in the wireless industry, dedicated to delivering cutting-edge products and services that meet the evolving needs of businesses. Our team is passionate about helping others, and we're committed to creating a work environment that fosters growth, learning, and advancement. As a B2B Customer Service Support Representative, you'll have the opportunity to work with a diverse range of customers, leveraging your skills and expertise to resolve complex issues and provide exceptional support.

• *Key Responsibilities**

As a B2B Customer Service Support Representative, your primary responsibilities will include:

• Interacting with business customers via phone and email to assist with business accounts, resolving credit, customer service, and billing concerns.
• Acting as a liaison between customers, business representatives, and arenaflex support paths to ensure seamless resolution of issues.
• Conferencing with businesses to provide information about products and services, and to address their inquiries, complaints, or comments.
• Maintaining accurate records of business interactions or transactions, including details of inquiries, complaints, or comments, as well as actions taken.
• Processing service requests through appropriate arenaflex channels to facilitate timely reconciliation.
• Ensuring correct authorization is received, recorded, and saved on all requests.
• Conducting account analysis and reviews, and proposing solutions to improve customer experience.
• Following up with businesses to document their experience with service.
• Contacting businesses to align with arenaflex B2B representatives for optimal care.

• *Daily Tasks and Tools**

As a B2B Customer Service Support Representative, you'll use a range of tools and software to perform your duties, including:

• Daily use of Microsoft Office, including Word, Excel, and Outlook.
• Extensive and accurate typing required.
• Utilization of Salesforce and spreadsheets to manage customer interactions and data.

• *Essential Qualifications**

To succeed in this role, you'll need to possess:

• Adaptability: The ability to maintain effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to detail: A thorough and detailed method of working, with a focus on accuracy and precision.
• Customer Focus: A deep understanding of customer business needs and the ability to act accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service.
• Organizational Awareness: Knowledge of systems, situations, procedures, and culture inside arenaflex to identify potential problems and opportunities.
• Planning and Organizing: The ability to set priorities and define actions, time, and resources needed to achieve predefined goals.
• Written Communication: The ability to express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.

• *Preferred Qualifications**

While not essential, experience in the following areas would be beneficial:

• Face-to-face or telephone sales experience.
• Customer service experience over the phone.
• Proficiency in Microsoft Office and basic computer skills.

• *What We Offer**

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive base pay of $18/hour.
• Health, Vision, and Dental Insurance.
• 401k matching.
• Health and Wellness Program.
• Discount on arenaflex services.
• Employee Assistance Program.
• Onsite gym and walking trail.

• *Schedule and Employment Type**

This is a full-time position, with a schedule of 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are dependent on schedule availability and business needs.

• *Take the Next Step**

Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can contribute to our mission to revolutionize the way businesses interact with our customers.