**Experienced Bilingual Customer Service Representative – Spanish & English**

At arenaflex, we're revolutionizing the beauty industry with our innovative approach to custom home hair color. As a 10x winner of Allure's Best Hair Color, we've crafted over 310,000 unique color variations, and our commitment to excellence has earned us a loyal client base. We're now seeking a compassionate and persuasive Bilingual Customer Service Representative to join our team, providing outstanding support to our rapidly growing client base.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking beauty brand, dedicated to delivering exceptional customer experiences. Our mission is to empower individuals to express themselves through personalized beauty solutions. We're passionate about fostering a culture of inclusivity, creativity, and growth, and we're committed to making a positive impact on our clients' lives.

• *Job Summary**

We're looking for a highly skilled Bilingual Customer Service Representative to join our team, providing exceptional support to our clients in both English and Spanish. As a key member of our customer service team, you'll be responsible for delivering outstanding customer experiences, retaining clients, and gathering valuable insights about our products and services. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Provide exceptional customer service via phone, email, and chat in both English and Spanish, ensuring that clients receive personalized support and solutions to their needs.
• Utilize consultative sales skills to assess client goals, educate them on the benefits of arenaflex, and propose customized solutions to retain clients and drive business growth.
• Meet and exceed individual goals, including client retention rates and sales targets.
• Document client interactions accurately, using CRM systems to track progress and identify areas for improvement.
• Communicate ongoing retention activity and progress to the team, ensuring that we're always working together to deliver exceptional results.
• Respond to clients and reviews through Social Media, maintaining a positive and professional online presence.
• Project professionalism and work cooperatively with other departments, seeking guidance and advice when necessary to ensure seamless communication and collaboration.

• *Essential Qualifications**

• Excellent written and oral communication skills, with native-level fluency in English and Spanish.
• 1+ years of customer service or call center experience, preferably with an emphasis on retention sales.
• Experience selling in a solution or service environment, with top-notch phone presentation skills.
• Active experience utilizing CRM systems to document daily calls, meetings, and activity.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent track record of retaining a high percentage of clients.
• Excellent writing skills.
• Stable work history.
• Must have a stable internet speed of at least 50MB.
• Highly motivated and energetic.

• *Preferred Qualifications**

• Experience with Zendesk.
• Flexible and able to thrive in a fast-paced, high-growth environment.
• Ability to commute into El Segundo, CA Headquarters for occasional trainings and team-building events.
• Must be authorized to work in the US for any employer.

• *What We Offer**

• Competitive hourly rate of $18/hour, with occasional overtime opportunities.
• Medical, dental, vision, and life insurance plans.
• 401K Match.
• 15 days of Paid Time Off + 12 company holidays.
• Complimentary color services and products.
• Authentic work/life balance.
• Rewarding culture and supportive team environment.
• Fully remote position.

• *Why Join arenaflex?**

At arenaflex, we're passionate about creating a culture of inclusivity, creativity, and growth. We believe that our employees are our greatest asset, and we're committed to providing a supportive and rewarding work environment. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

• *How to Apply**

If you're ready to join a dynamic and forward-thinking beauty brand, please submit your application through our website. We can't wait to hear from you!