**Experienced Bilingual Customer Service Representative – Limited Service (Remote in NJ)**

At arenaflex, we're on a mission to provide exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in delivering top-notch support to our customers, ensuring their needs are met with empathy, understanding, and a personal touch. If you're passionate about delivering outstanding service, have a flair for languages, and thrive in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions that empower individuals and families to achieve their goals. Our team is dedicated to making a positive impact in the lives of our customers, and we're committed to fostering a culture of inclusivity, respect, and collaboration. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

• *Job Summary**

We're seeking an experienced Bilingual Customer Service Representative to join our team on a limited-service basis. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner. If you're fluent in English and Spanish, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply!

• *Key Responsibilities**

• Answer incoming calls from customers, responding to their inquiries and resolving their issues in a timely and professional manner
• Respond effectively to all forms of inbound and outbound contacts, including phone calls, emails, and chats
• Track and document all inquiries using our customer relationship management (CRM) system
• Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Facilitate translation services for non-English speaking callers according to procedures
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

• *Essential Qualifications**

• High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
• Must be fluent in English and Spanish
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Previous experience with computers, phone systems, and headsets preferred
• Previous experience in customer service and call center preferred

• *Preferred Qualifications**

• Previous experience in a similar role, preferably in a healthcare or insurance environment
• Knowledge of the Marketplace and health care coverage options
• Experience with CRM systems and data entry software
• Bilingual in other languages, such as Portuguese, French, or German

• *Technical Requirements**

• Must have a personal PC with operating system of Windows 10 or higher
• Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired
• PC Processor: Intel i5, AMD Ryzen 5, or better
• PC Memory: 3.1 8+ GB RAM
• PC Hard Drive Storage: 4.1 256 GB SSD
• USB Headset with wired microphone
• Webcam
• Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login

• *What We Offer**

• Competitive hourly rate of $19.00
• Benefits including Medical, Dental, Vision, and 401k
• Paid Time Off (PTO) and Holidays
• Employee Recognition, Discount, and Wellness Programs
• Diversity, Equity, and Inclusion Initiatives
• Professional Development Opportunities

• *Work Environment**

• Remote work arrangement, with the flexibility to work from the comfort of your own home
• Collaborative and supportive team environment
• Opportunities for growth and development in a dynamic and innovative organization

• *How to Apply**

If you're passionate about delivering exceptional customer service, have a flair for languages, and thrive in a fast-paced environment, we encourage you to apply! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!