**Experienced Bilingual Customer Service Coordinator – Accessible Childcare Resources and Community Support**

At arenaflex, we're dedicated to empowering families and individuals to access critical childcare resources and support services. As a compassionate and detail-oriented Bilingual Customer Service Coordinator, you'll play a vital role in guiding families through the eligibility and application process for childcare financial assistance and subsidy programs. This is a meaningful opportunity to make a lasting impact while advancing your career in social services.

• *Why Join arenaflex?**

• Competitive Pay: Earn $22 per hour, a competitive rate that reflects your expertise and dedication.
• Impactful Work: Make a real difference by supporting families with essential childcare resources, helping them build a stronger foundation for their children's future.
• Growth Opportunities: Receive AIRS Certification to enhance your professional skills and advance your career in social services.
• Convenient Work Setup: Enjoy a fully remote training experience, followed by a hybrid work setup in Framingham, allowing you to balance work and personal life.
• Training Provided: Participate in a comprehensive, fully remote training program, Monday to Friday, 10 AM - 3 PM, to ensure you're ready to succeed in this role.

• *Key Responsibilities:**

• Assess family eligibility for childcare financial assistance and subsidy programs, using your expertise to guide them through the process.
• Provide clear, culturally sensitive information about available childcare options and local providers, ensuring families receive the support they need.
• Accurately enter and manage data in online systems to maintain integrity and compliance, upholding arenaflex's commitment to excellence.
• Support families in navigating complex childcare systems with empathy and professionalism, building trust and confidence in arenaflex's services.
• Collaborate with internal teams to ensure service quality and timely support, fostering a culture of teamwork and collaboration.

• *Requirements:**

• Minimum 1 year of experience in a Health and Human Services, Call Center, or Client Support role, demonstrating your ability to work in fast-paced, dynamic environments.
• Bilingual fluency in English and one of the following languages: Spanish, Portuguese, or Creole, enabling you to effectively communicate with diverse communities.
• Experience working with diverse communities and multilingual populations, showcasing your adaptability and cultural competence.
• Familiarity with intake or eligibility processes in social service settings, highlighting your understanding of the complexities involved.

• *Nice-to-Have:**

• Prior work with childcare programs, family assistance services, or community outreach, demonstrating your passion for social services and commitment to making a difference.
• Exposure to case management systems or client databases, showcasing your technical skills and ability to work with complex systems.
• Knowledge of Massachusetts childcare subsidy programs, highlighting your understanding of local regulations and policies.

• *Work Environment and Company Culture:**

At arenaflex, we're dedicated to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. Our team is passionate about making a difference in the lives of families and individuals, and we're committed to providing the resources and opportunities needed to succeed.

• *Compensation, Perks, and Benefits:**

• Competitive salary: $22 per hour, reflecting your expertise and dedication.
• Comprehensive training program: Participate in a fully remote training experience, Monday to Friday, 10 AM - 3 PM, to ensure you're ready to succeed in this role.
• Hybrid work setup: Enjoy a balance of remote work and in-person collaboration in Framingham, allowing you to balance work and personal life.
• AIRS Certification: Receive certification to enhance your professional skills and advance your career in social services.
• Opportunities for growth and development: arenaflex is committed to supporting your career growth and providing opportunities for advancement.

• *How to Apply:**

If you're passionate about making a difference in the lives of families and individuals, and you're looking for a challenging and rewarding role in social services, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to arenaflex's mission to empower families and individuals to access critical childcare resources and support services.