**Experienced Bilingual Call Center Customer Service Representative – Healthcare Industry**

At arenaflex, we're dedicated to putting health first, and we're seeking a compassionate and cheerful Bilingual Call Center Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in providing exceptional service to our patients, addressing their concerns, and ensuring their needs are met.

• *About arenaflex**

arenaflex is a leading provider of proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of our innovative, value-based approach, we focus on delivering the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral, and financial needs that can impact our patients' well-being.

• *Job Summary**

We're seeking a highly motivated and customer-focused Bilingual Call Center Customer Service Representative to join our team. As a representative of arenaflex, you'll be responsible for addressing incoming telephone, digital, or written inquiries, ensuring accurate and timely processing of all requests, and providing exceptional service to our patients. If you're passionate about delivering outstanding customer service, have excellent communication skills, and are fluent in English and Spanish, we encourage you to apply.

• *Key Responsibilities**

• Answer phone calls utilizing a multi-line telephone system, ensuring accurate and timely processing of all requests
• Ensure thorough records are maintained by documenting discussions, messages, and actions taken to process inquiries
• Resolve patient issues through independent problem-solving and with a goal of first call resolution
• Foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience
• Provide exceptional service to patients, addressing their concerns, and ensuring their needs are met
• Maintain confidentiality and adhere to HIPAA guidelines

• *Essential Qualifications**

• Must be Bilingual in English (read, write, and speak) and Spanish (speak)
• Must have reliable cell phone
• Must have a minimum internet speed of 10mb down and 1mb up (no satellite internet allowed)
• Experience in a highly customer service-oriented environment
• Strong organizational, written, and verbal communication skills
• Ability to remain calm and helpful even when dealing with upset customers
• Proficient with Microsoft Office applications, including Microsoft Word, Excel, and Outlook

• *Preferred Qualifications**

• Experience in a medical office setting utilizing a computer-based practice management software system
• High school diploma or equivalent
• Ability to handle high call volume and multi-task while providing an exceptional customer experience
• Experience with E-Clinical Works or other electronic medical records systems, such as Epic, Athena Health, or NextGen
• Experience with Avaya telephony platform desired
• Knowledge of and strict adherence to HIPAA

• *Work Environment and Company Culture**

• Work from home in a dedicated space, lacking ongoing interruptions to protect member PHI/ HIPAA information
• Collaborative and dynamic work environment with a focus on teamwork and partnerships
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance and contributions

• *Benefits**

• Competitive compensation package, including a starting base pay of $34,500 - $47,400 per year
• Health benefits effective day 1
• Paid time off, holidays, volunteer time, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive.

• *How to Apply**

If you're passionate about delivering exceptional customer service, have excellent communication skills, and are fluent in English and Spanish, we encourage you to apply. Please submit your resume in PDF or Word format, along with a cover letter outlining your qualifications and experience.