Experienced Benefit Customer Service Representative – Remote Opportunity with arenaflex

Posted 2026-05-06

Remote, USA Full-time Immediate Start

*Job Summary:**

Join arenaflex, a leading provider of innovative solutions, as a Benefit Customer Service Representative in a fully remote setting. As a key member of our team, you will deliver exceptional service to customers by assisting them with their healthcare or pension benefits via phone, email, and webchat. With a focus on empathy, accuracy, and confidentiality, you will play a vital role in upholding arenaflex's commitment to customer satisfaction.

*About arenaflex:**

arenaflex is a dynamic and forward-thinking organization that prioritizes innovation, customer satisfaction, and employee growth. Our team is dedicated to providing exceptional service and support to our clients, and we are seeking like-minded individuals to join our ranks. As a Benefit Customer Service Representative, you will have the opportunity to work with a diverse range of clients, develop your skills, and contribute to the success of our organization.

*Key Responsibilities:**

Provide superior, empathetic customer service by phone, chat, and email, ensuring that customers receive accurate and timely assistance with their healthcare or pension benefits.
Accurately explain complex benefit information in simple terms, using internal systems and documentation to resolve client inquiries.
Maintain confidentiality and uphold HIPAA and data security standards, ensuring the protection of sensitive customer information.
Collaborate with teammates and leadership to meet service standards, sharing knowledge and best practices to drive continuous improvement.
Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and regulatory requirements.

*Work Hours & Flexibility:**

Full-time hours during peak season (40 hours/week)
Possible overtime available
Off-season hours may range between 32–40 hours/week
No weekends!

*Qualifications:**

High School Diploma or GED (required)
Previous call center or customer service experience (preferred, not required)
Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Bilingual? Spanish or French speakers can earn an additional $0.75/hr (must be fluent).

*Training & Orientation:**

Start Date: August 18th / Hiring class each Monday thereafter
Orientation is onsite for equipment pickup and brief training (1-day requirement)
Important: No time-off is permitted in the first 90 days.

*Application Process:**

1. Submit Your Resume to: [email protected]
* Ensure your resume is accurate and up-to-date.
* Include start and end dates for all jobs (MM/YYYY format).
* Include location city and state for each position
* List the highest level of education completed (minimum: High School Diploma or GED).
2. Complete a Video Interview:
* You'll receive a link to a self-recorded HireVue video interview.
* You will receive an email from me that gives a prep/guideline for the interview questions asked.
* Dress professionally and record in a quiet, well-lit location.
* Your responses will be the major factor in the hiring decision.

*Benefits:**

Competitive hourly rate: $16.50 – $18.75/hr (based on location)
Comprehensive benefits package, including:
Opportunities for career growth and professional development
Flexible work arrangements, including remote work options
Collaborative and supportive work environment

*Why Join arenaflex?**

Make a real impact every day, delivering exceptional service to customers and contributing to the success of our organization.
Develop your skills and knowledge through ongoing training and development programs.
Enjoy a comprehensive benefits package and competitive compensation.
Work in a collaborative and supportive environment, with opportunities for career growth and advancement.