**Experienced Behavioral Health Customer Service Representative – Remote Opportunity**

At arenaflex, we're dedicated to delivering exceptional care to our members, and we're seeking a compassionate and skilled Behavioral Health Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in providing advocate care to our members, helping them navigate their benefits, and ensuring they receive the support they need to achieve their best health.

• *About arenaflex**

arenaflex is a leading healthcare organization that's committed to making a positive impact on the lives of our members. Our purpose is to bring our heart to every moment of our members' health, and we're passionate about delivering personalized, convenient, and affordable healthcare solutions. With a focus on innovation and customer-centric care, we're constantly striving to improve the health and well-being of our members.

• *Our Heart At Work Behaviors**

At arenaflex, we believe that our employees are the heartbeat of our organization. That's why we've developed our Heart At Work Behaviors, which are designed to empower our team members to make a meaningful impact on our culture and our members' lives. Our behaviors include:

• **Empathy**: We care about our members and strive to understand their unique needs and challenges.
• **Collaboration**: We work together as a team to deliver exceptional care and support.
• **Innovation**: We're always looking for new and better ways to improve our services and support our members.
• **Accountability**: We take ownership of our work and strive to deliver high-quality results.
• **Respect**: We treat our members, colleagues, and partners with dignity and respect.

• *Role Overview**

As a Behavioral Health Customer Service Representative, you'll be responsible for providing advocate care to our members, helping them navigate their benefits, and ensuring they receive the support they need to achieve their best health. Your schedule will be Monday-Friday, 11:45AM-8:15PM EST, and you'll have the flexibility to work from anywhere in the U.S.

• *Key Responsibilities**

• Guide members through their benefits, Aetna policy, and procedures, and provide education on online resources.
• Create an emotional connection with members by understanding and engaging with them to champion their best health.
• Take accountability to fully understand members' needs by building trusting and caring relationships.
• Anticipate customer needs and provide proactive support.
• Review member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Perform financial data maintenance as necessary.
• Explain members' rights and responsibilities in accordance with contract.

• *Required Qualifications**

• 1-3 years of customer service experience in a call center atmosphere.
• High school diploma or GED.

• *Preferred Qualifications**

• Previous behavioral health experience.
• Medical or insurance background.
• Associate's degree.

• *Skills and Competencies**

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving and analytical skills.
• Ability to build trust and rapport with members.
• Knowledge of healthcare benefits and regulations.
• Proficiency in computer software and systems.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching.
• Online courses and webinars.
• Mentorship programs.
• Leadership development opportunities.

• *Work Environment and Company Culture**

arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our company culture is built on our Heart At Work Behaviors, which prioritize empathy, collaboration, innovation, accountability, and respect. We're committed to creating a positive and inclusive work environment that supports the well-being of our employees.

• *Compensation and Benefits**

The typical pay range for this role is $17.00-$28.46 per hour. In addition to your compensation, you'll enjoy a range of benefits, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance.
• Short-term and long-term disability benefits.
• Paid time off (PTO) and paid holidays.
• CVS store discount and discount programs with participating partners.

• *How to Apply**

If you're passionate about delivering exceptional care and support to our members, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company and our available positions. We look forward to hearing from you!

• *Application Window**

We anticipate the application window for this opening will close on August 14, 2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.