**Experienced Air Customer Service Agent – Remote US Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as an Air Customer Service Agent – Remote US. As a key member of our team, you will play a vital role in providing top-notch support to our guests, travel agents, and airlines, ensuring seamless travel experiences.

• *About arenaflex**

arenaflex is a leading provider of innovative travel solutions, dedicated to delivering exceptional experiences to our guests. With a strong commitment to customer satisfaction, we strive to create a culture of excellence, where our employees feel valued, empowered, and supported. As a remote team member, you will be part of a dynamic and collaborative environment, working closely with colleagues across the country to drive success.

• *Responsibilities**

As an Air Customer Service Agent – Remote US, your primary responsibilities will include:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to air-related issues
• Amending major schedule changes, performing ticketing activities, and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing additional duties as assigned by leadership

• *Requirements**

To succeed in this role, you will need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

• *What You Can Expect**

As an Air Customer Service Agent – Remote US, you can expect:

• Competitive salary, with a base hourly range of $15.91 to $21.49
• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives for outstanding performance

• *Our Culture**

At arenaflex, we believe in creating a culture of excellence, where our employees feel valued, empowered, and supported. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We strive to build a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to providing a fair and inclusive workplace for all employees. We welcome applications from diverse candidates and are proud to be an equal opportunity employer.

• *Americans with Disabilities Act (ADA)**

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

• *How to Apply**

Ready to join our team? Click the "Apply Now" button to submit your application. We look forward to hearing from you!

• *Simple Application Process**

Our application process is easy and straightforward. Simply click the "Apply Now" button, and we will be in touch soon to discuss your qualifications and next steps.