Escrow Assistant (hybrid)

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC, is seeking an Associate Escrow Assistant to join their team. This role involves supporting the Escrow team in a dynamic environment by assisting in the escrow process, communicating with customers, and ensuring a positive customer experience.

Responsibilities

• Assist in the escrow process, such as opening orders, responding to lender and attorney requests, processing revisions/updates, and post-closing
• Communicate regularly with customers including answering calls and responding to emails
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

Skills

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• Previous escrow-related experience

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

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