Epic Analyst Patient Access

Work Type: Remote

Travel: Up to 20% travel is required, primarily for go-live support to hospitals within the Central New York region.

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

We are seeking an experienced Epic Analyst – Patient Access to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.

Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.

A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.

Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

The Role:

Your Mission: As our next Epic Analyst – Patient Access, you will serve as a key contributor to our mission of delivering operational excellence across clinical and financial systems. Reporting to the Applications Manager – Patient Access, you will provide advanced system-level support for multi-user applications, including configuration, installation, maintenance, training, and ongoing optimization.

What You’ll Do Day-to-Day:

• Provide advanced support for Epic Patient Access applications, including troubleshooting, configuration, maintenance, and optimization.
• Collaborate with clinical, operational, and technical teams to resolve system issues and improve workflows.
• Participate in project planning sessions, helping define scope, milestones, deliverables, and timelines.
• Support system implementations, upgrades, and enhancements, ensuring smooth execution and minimal disruption.
• Deliver user training and education sessions to promote effective system adoption and usage.
• Analyze system performance and user needs to identify opportunities for improvement and efficiency.
• Maintain system integrity through documentation, testing, and adherence to established processes and standards.
• Communicate updates, issues, and resolutions clearly to stakeholders at all levels.
• Support ongoing optimization efforts to enhance the usability, reliability, and performance of applications.

Who You Are & What You’ll Bring

• Initiative & Ownership: Ability to independently manage tasks, anticipate needs, and consistently deliver high-quality work with minimal direction.
• Problem-Solving Skills: Ability to analyze complex issues, evaluate options, and implement effective solutions in a timely manner.
• Results-Driven: Ability to prioritize competing demands, meet deadlines, and stay focused on delivering outcomes that align with team and organizational goals.
• Adaptability & Resiliency: Ability to adjust priorities, navigate ambiguity, and remain effective under pressure.
• Creativity: Possess a continuous improvement mindset, bringing forward new ideas, challenging existing processes, and identifying opportunities to improve efficiency and effectiveness.
• Project Management: Ability to support planning efforts, define milestones, track progress, and help ensure successful delivery of initiatives.
• Collaboration: A commitment to collaboration, communication, and customer service, with the ability to work effectively across technical, clinical, and operational teams.
• Self-Development: A focus on self-development and continuous learning, actively seeking feedback, building new skills, and staying current with tools, technologies, and best practices.
• Education: Associate or bachelor's degree preferred
• Certifications: Grand Central & Prelude Certifications are required
• Proven Track Record: 3 years of experience as an Epic Analyst
• Physical Readiness: Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force.