Energy Services Data Entry Clerk – Remote Work From Home Position | Digital Records Management & Client Services Coordinator

Join the arenaflex Team: Make a Meaningful Difference in Your Community

Are you looking for more than just a job? Do you want to be part of an organization that genuinely transforms lives and strengthens communities? Welcome to arenaflex – a dynamic non-profit human services agency dedicated to creating positive, lasting change in Fitchburg, MA and surrounding areas. At arenaflex, we believe that every individual deserves the opportunity to thrive, and we're committed to fostering community growth, providing essential services, and promoting holistic well-being for all.

If you're detail-oriented, passionate about helping others, and thrive in a collaborative environment, we invite you to consider joining our team as an Energy Services Data Entry Clerk. This is more than an administrative role – it's an opportunity to be the backbone of our Energy Services Programs, ensuring that vital community resources reach those who need them most.

Position Overview

As a valued member of the arenaflex family, the Energy Services Data Entry Clerk plays a crucial role in maintaining organized, accurate, and up-to-date digital files that support the day-to-day operations of our Energy Services Programs. You will be the guardian of our client information, ensuring that every record is properly maintained, every document is appropriately logged, and every interaction is handled with the utmost care and confidentiality.

This is a full-time remote position (WFH) that offers the flexibility to work from the comfort of your home while remaining fully connected to our team. You'll have the opportunity to contribute to meaningful work that directly impacts individuals and families facing energy insecurity, all while enjoying the benefits of a supportive, mission-driven organization.

Key Responsibilities

As an Energy Services Data Entry Clerk at arenaflex, your responsibilities will include:

• Data Management & Entry: Accurately input and maintain updated client status records in the Statewide Client Service Center, ensuring the production pipeline reflects current program status and progress.


• Communication Monitoring: Monitor emails and incoming communications, promptly logging all documents and correspondence in the Monday.com platform to maintain seamless information flow across teams.


• Database Compliance: Follow strict program guidelines for the use of all required database systems, including but not limited to Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand platforms.


• File Organization: Maintain meticulously organized digital and paper participant files in full accordance with program guidelines, ensuring complete compliance with agency and funder requirements.


• Team Collaboration: Work closely with program staff to support, enhance, and promote effective communication and consistency in the delivery of services to our community members.


• General Clerical Support: Assist with various clerical duties including filing, mailings, phone coverage, and other administrative tasks as needed.


• Remote Availability: Maintain consistent availability for remote work, including attending virtual meetings, responding promptly to communications, and conducting regular duties as required.


• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings to stay current with program requirements and best practices.


• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, handling sensitive client information with the highest level of professionalism and integrity.


• Additional Duties: Perform related work as required to support the efficient operation of our Energy Services Programs.

Required Qualifications & Skills

Education & Experience

• Associate degree from an accredited institution, OR equivalent professional experience in a related field.


• Minimum of two years of experience in Human Services or a closely related field, OR applicable work experience demonstrating the ability to work effectively with diverse individuals and families with limited incomes.


• Note: Additional appropriate education may be substituted for experience, and additional directly related experience may be substituted for education on a case-by-case basis.

Preferred Qualifications

• Bilingual in Spanish – fluency in both English and Spanish is highly preferred, as you will be serving a diverse community where Spanish-speaking clients frequently require assistance.


• Demonstrated familiarity with database management systems and data entry protocols.


• Previous experience in non-profit or human services organizations.


• Strong familiarity with state and federal assistance programs such as LIHEAP (Low Income Home Energy Assistance Program).

Essential Competencies

• Exceptional Attention to Detail: The ability to maintain accuracy while handling large volumes of data and documentation.


• Strong Organizational Skills: Proficiency in maintaining both digital and physical filing systems in an orderly, accessible manner.


• Communication Skills: Excellent written and verbal communication abilities, with the capacity to interact professionally with clients, colleagues, and external partners.


• Technical Proficiency: Comfortable learning and navigating multiple software platforms and database systems.


• Confidentiality & Ethics: Unwavering commitment to maintaining client privacy and adhering to ethical standards.


• Time Management: Ability to prioritize tasks effectively and meet deadlines in a remote work environment.


• Cultural Competency: Sensitivity and ability to work effectively with individuals from diverse backgrounds and communities.

Why Join arenaflex?

At arenaflex, we believe that our employees are our greatest asset. When you join our team, you're not just accepting a job – you're becoming part of a mission that matters. Here's what you can expect as a valued member of the arenaflex family:

Comprehensive Benefits Package

We are committed to supporting your well-being, both in and out of the workplace. Our benefits package includes:

• Health Insurance: Comprehensive medical coverage to keep you and your family healthy.


• Dental Insurance: Full dental coverage for preventive and restorative care.


• Vision Insurance: Coverage for eye exams and vision-related expenses.


• Flexible Spending Account (FSA): Tax-advantaged accounts for qualified medical and dependent care expenses.


• Paid Time Off (PTO): Generous time off to relax, recharge, and maintain work-life balance.


• Hybrid Work Opportunities: Benefit from a flexible work environment that combines remote work with occasional in-person collaboration.


• Student Loan Forgiveness: We're here to help ease your student loan burden through eligible forgiveness programs.


• Tuition Remission: Invest in your continued education with our tuition remission program.


• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.


• Pet Insurance: Ensure your furry friends receive the best care with our pet insurance options.


• Employee Discounts: Access exclusive discounts and perks from partner organizations.

Professional Growth & Development

At arenaflex, your growth is our priority. We offer extensive opportunities for professional development, including:

• Mandatory agency training programs designed to enhance your skills and knowledge.


• Access to relevant professional development activities and continuing education opportunities.


• Regular staff meetings and supervision to support your career trajectory.


• Cross-training opportunities to expand your expertise across different programs and functions.


• Clear pathways for advancement within the organization for those who demonstrate commitment and excellence.

Work Environment & Culture

Our remote work culture is built on trust, communication, and accountability. We believe that flexibility goes hand-in-hand with responsibility. When you work for arenaflex, you can expect:

• A supportive team environment where your contributions are valued and recognized.


• Regular virtual check-ins and team meetings to maintain connection and collaboration.


• The tools and technology you need to succeed in a remote work setting.


• A clear sense of purpose knowing that your work directly supports families and individuals in need.


• Inclusive, welcoming culture that celebrates diversity and promotes equity.

About arenaflex

arenaflex is a non-profit human services agency dedicated to enhancing the lives of individuals and families in our community. For years, we have been a beacon of hope and support, providing essential services that address the complex needs of those we serve. Our Energy Services Programs are particularly vital, helping households manage energy costs, access heating and cooling assistance, and achieve greater financial stability.

Our team is united by a shared passion for making a lasting impact. We work collaboratively, support one another, and remain committed to our mission of helping community members thrive. If you share our values and want to be part of something bigger than yourself, arenaflex is the place for you.

How to Apply

We invite you to take the first step toward a rewarding career with arenaflex. Employment Type: Full-Time

To apply for this position, please submit your resume and cover letter through our online application portal. We look forward to learning more about you and how you can contribute to our mission.

Join us at arenaflex and experience a workplace that genuinely values your well-being, supports your growth, and rewards your dedication. Apply now to become part of a team that makes a meaningful difference in the community every single day!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.