ENERGY SERVICES DATA ENTRY CLERK | Remote Administrative Support Specialist (WFH) - Community Impact Division

Posted 2026-05-05

Remote, USA Full-time Immediate Start

Join the arenaflex Team: Make a Meaningful Difference in Your Community

Are you looking for more than just a job? Do you want to be part of an organization that truly transforms lives and strengthens communities? Welcome to arenaflex — a premier non-profit human services agency dedicated to creating positive, lasting change in the lives of individuals and families throughout Massachusetts and beyond.

At arenaflex, we believe that every person deserves the opportunity to thrive. Our mission is simple yet profound: to foster community growth, provide essential services, and promote holistic well-being for all. For decades, we have been at the forefront of addressing critical social needs, from energy assistance to housing support, from youth development to family stabilization. Our work matters, and we need talented, passionate individuals like you to help us continue this vital mission.

As a member of the arenaflex family, you'll join a dynamic team united by a shared passion for making a lasting impact. We pride ourselves on our collaborative culture, our commitment to excellence, and our dedication to serving those who need it most. If you're ready to bring your skills, your energy, and your heart to a organization that values both professional growth and personal fulfillment, we invite you to explore this exciting opportunity.

Position Overview: Remote Energy Services Data Entry Clerk

We are currently seeking a detail-oriented and organized Energy Services Data Entry Clerk to join our growing team. In this essential role, you will be responsible for maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is a remote position, allowing you to work from the comfort of your home while still being an integral part of our mission-driven organization.

The Energy Services Programs at arenaflex are designed to help families and individuals manage their energy needs, access assistance programs, and achieve greater financial stability. Your work as a Data Entry Clerk will be fundamental to ensuring that our clients receive the support they need in a timely and efficient manner. You'll be the backbone of our operations, keeping our systems running smoothly so that our program staff can focus on what they do best — serving our community.

This position offers the perfect blend of administrative precision and community impact. You'll interact with important databases, maintain accurate records, and contribute to the seamless delivery of services that change lives. If you thrive in a structured environment, take pride in your attention to detail, and want to know that your daily work makes a real difference, this role is for you.

Key Responsibilities

As an Energy Services Data Entry Clerk at arenaflex, your responsibilities will be diverse and meaningful. Here's what you can expect:

Database Management: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and accessible.

Communication Monitoring: Monitor emails professionally and efficiently, logging documents and communications in the Monday.com platform upon receipt to ensure nothing falls through the cracks.

System Utilization: Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and other platforms as needed. You'll become proficient in multiple technologies that support our mission.

File Organization: Maintain organized digital and paper participant files in accordance with program guidelines, ensuring full compliance with agency and funder requirements. Your organizational skills will directly impact our ability to serve clients effectively.

Team Collaboration: Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services. You'll be a key liaison between administrative operations and client-facing teams.

General Clerical Support: Assist with various clerical duties, including filing, mailings, phone coverage, and other administrative tasks as needed. No task is too small when it comes to supporting our mission.

Remote Work Availability: Maintain availability for remote work, including attending meetings, responding to emails promptly, and conducting regular duties as scheduled. Reliability is key in our remote work environment.

Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings. Participate in mandatory agency training and other relevant professional development activities to continuously grow in your role.

Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, handling sensitive client information with the utmost care and professionalism.

Additional Duties: Perform related work as required, adapting to the evolving needs of our Energy Services Programs.

Required Qualifications and Skills

To succeed in this role, you'll need the following qualifications:

Education: An Associate degree or equivalent professional experience. We value both formal education and practical knowledge gained through real-world experience.

Experience: Two years of experience in Human Services or a related field, or applicable work experience working with diverse individuals and families with low incomes. Your understanding of the challenges facing the communities we serve will be invaluable.

Substitution Policy: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education. We take a holistic approach to evaluating qualifications.

Language Skills: Bilingual in Spanish is strongly preferred. Massachusetts is a diverse state, and the ability to communicate with Spanish-speaking clients will greatly enhance your effectiveness in this role.

Essential Competencies for Success

Beyond formal qualifications, we looking for candidates who bring:

Exceptional Attention to Detail: The ability to maintain accurate records is paramount. You must take pride in precision and thoroughness in all your work.

Strong Organizational Skills: You'll be managing multiple databases and file systems. Strong organizational abilities are essential for success.

Tech Proficiency: Comfort with learning new software systems and a willingness to become proficient in Monday.com, CMS, and other platforms.

Communication Excellence: Clear, professional written and verbal communication skills. You'll be interacting with team members and may assist with client communications.

Adaptability: The ability to handle shifting priorities and maintain composure in a dynamic work environment.

Commitment to Mission: A genuine desire to help others and contribute to community improvement. At arenaflex, our mission isn't just what we do — it's who we are.

Self-Motivation: As a remote worker, you'll need to be self-directed and able to manage your time effectively without constant supervision.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people. When you join our team, you're not just accepting a job — you're embarking on a career path with real opportunities for growth and advancement.

As an Energy Services Data Entry Clerk, you'll gain invaluable experience in nonprofit operations, database management, and human services program delivery. These skills are highly transferable and can serve as a foundation for numerous career paths within our organization or the broader nonprofit sector.

You'll receive comprehensive training on all the systems and processes you'll use, ensuring you feel confident and competent in your role. Additionally, you'll have access to ongoing professional development opportunities, including workshops, webinars, and certification programs that can help you expand your skillset and advance your career.

Many of our current program managers and directors started in entry-level positions like this one. We love to promote from within and watch our team members grow into leadership roles. Your ambition and dedication could take you far at arenaflex!

Work Environment and Culture

One of the greatest benefits of this position is the flexibility of remote work. You'll enjoy the comfort of working from home while remaining connected to our team through regular meetings, clear communication channels, and collaborative tools. We believe in trusting our employees to do their best work, wherever they're most productive.

However, being remote doesn't mean being isolated. You'll be an integral part of our Energy Services team, participating in regular check-ins, team meetings, and organizational events. We use cutting-edge communication and project management tools — including Monday.com — to stay connected and ensure everyone is on the same page.

At arenaflex, we foster a culture of inclusivity, respect, and support. We value diversity in all its forms and believe that different perspectives make us stronger. You'll work alongside colleagues who are passionate about their work and committed to making a difference. Our team members describe arenaflex as a place where they feel valued, challenged, and inspired.

We also understand the importance of work-life balance. While this is a full-time position, we respect your time outside of work and encourage you to take advantage of the benefits we offer to help you recharge and maintain wellness.

Compensation and Benefits

We recognize that our employees are our most valuable asset, and we're committed to offering a comprehensive benefits package that supports your health, financial security, and personal growth. Here's what you can expect as a valued arenaflex team member:

Health Insurance: Comprehensive medical, dental, and vision coverage to take care of your well-being and your family's health.

Flexible Spending Accounts (FSA): Tax-advantaged accounts to help you save on eligible healthcare and dependent care expenses.

Paid Time Off (PTO): Generous time off to relax, recharge, and tend to personal matters. We believe in the importance of rest and renewal.

Hybrid Work Flexibility: Enjoy the benefits of remote work while having the option to connect with colleagues in person when needed.

Student Loan Assistance: We're here to help ease your student loan burden through our student loan forgiveness programs.

Tuition Remission: Invest in your education with our tuition remission program, supporting your continued learning and professional development.

Retirement Planning: Employer-sponsored retirement plan contributions to help you secure your financial future.

Pet Insurance: We know your furry family members are important to you, which is why we offer pet insurance options.

Employee Discounts: Access exclusive discounts and perks through our employee benefits program.

Professional Development: Opportunities for training, certification, and career advancement within the organization.

Why arenaflex? Why Now?

The work we do at arenaflex has never been more important. As communities face increasing challenges — from economic uncertainty to rising energy costs — the services we provide are lifelines for thousands of families. By joining our team, you become part of something bigger than yourself. You contribute to a mission that transforms lives and strengthens communities.

We are growing, evolving, and constantly seeking new ways to serve more effectively. This is an exciting time to join arenaflex. You'll have the opportunity to make your mark, contribute your ideas, and grow alongside an organization that truly makes a difference.

If you're ready to bring your skills, your passion, and your commitment to a role where you can see the impact of your work every day, we encourage you to apply today. Join the arenaflex team and experience a workplace that values your well-being, supports your growth, and celebrates your contributions.